Set up voicemail for Gorgias Voice integrationsUpdated 2 days ago

If you’d like your customers to leave voicemail messages when your phone support is unavailable, add a Voicemail step to any call flow, and include a custom greeting.

Requirements

• Available on all Helpdesk plans with the Voice Add-on
• Only Admins can enable set up voicemail
• All roles can listen to voicemail messages

Add voicemail to a call flow

You can send callers to voicemail by building it into your call flow. You can add multiple voicemail steps to a single integration for when you want a custom voicemail greeting for different branches of the call flow. For example, if you have an IVR menu step in your call flow that allows callers to choose a language, you can add a voicemail step to each branch of the menu, and record a voicemail greeting in the matching language.

1. From your helpdesk, click the Settings icon in the bottom-left corner.
2. In the menu, locate Channels, then select Voice.
3. From the Integrations tab, select an integration from the list.
4. Click the Call Flow tab to open the call flow editor.
5. Click the Add step icon on a branch in the call flow, then select Send to voicemail.
6. Click the dropdown menu and select either Text-to-speech or Custom recording, then type a message or upload a recording to use as the Voicemail greeting.
7. If you’d like the caller to leave a Voicemail message, check the box next to Allow caller to leave a voicemail. If you leave this unchecked, the caller will hear your greeting message, then the call will end.
8. Click Save Changes.