When you try to add a phone number for the first time, you will receive an error - this is intentional and can be removed by reaching out to our Support team who will whitelist the account in up to 24 hours. You can choose one of three types of numbe
1. Go to Settings -> Channels -> Voice. 2. Click on Add Voice in the top right corner. 3. Enter an Integration title, choose the Phone number, and select Standard number as the Function. 4. Click on Add Voice and you'll be redirected to Voice setting
1. Go to Settings -> Channels -> Voice. 2. Click on Add Voice in the top right corner. 3. Enter an Integration title and select Create phone number from the Phone number drop-down menu. 4. Enter a Title. 5. Select United States under Country. 6. Sele
Interactive Voice Response (IVR) triages inbound calls by providing callers with a menu of customizable options - to either forward their call to a selected phone number or play a message. Callers respond to the IVR menu with their dial pad by dialin
Supported numbers:. Submit the form below and our team will reach out with news as soon as possible. Request porting
If you want to port your number out of Gorgias instead of in, it's a straightforward process mostly on the side of your new provider. 1. Submit the porting request on your new provider's side. 2. They'll let you know what information they need - in s
1. Go to Settings -> Channels -> Voice -> your Voice integration -> Voicemail. 2. Select voicemail type between voice recording, text-to-speech, or none - selecting None will disable the Voicemail. 3. Choose if you want the same voicemail message to
If you have a phone number you want to keep and porting isn't an option for you, you can set up call forwarding - this requires you to create a new phone number in Gorgias and forward calls to it. You can currently only create phone numbers for the f
Using call forwarding, you can take Gorgias calls on any physical device - including mobile phones or landlines. Call forwarding works on an agent-by-agent basis which means that every agent can add a specific number to forward calls to. When they're
