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Teams 101Updated 3 months ago

Once you've added your colleagues as users, you can then add them to relevant groups of users - teams - as well.

Teams are a great way to make sure that the right tickets are going to the right group of people - this is especially useful in multi-brand accounts.


Your Gorgias teams reflecting your real-life teams 

Check statistics for a specific group of colleagues

Assign certain Views to a specific group of users

Have some Rules only affect or assign tickets to specific teams

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