Urgent ticket Rule best practicesUpdated 7 hours ago
You can use Rules to help you identify tickets that might need special attention, like if they're from loyal repeat customers, customers who are reaching out to cancel an order, or customers who are frustrated/disappointed.
You can also set up corresponding Views to quickly and easily manage these tickets or ensure they're getting to the correct person.
Tip: You can also assign priority to tickets to use as a rule condition.
Urgent tickets
You can set up a Rule to auto-tag the ticket if the customer is showing impatience or mentions an urgent need - like "Ordered the wrong item. Need to cancel immediately!"
Rule setup
View filters
VIP shoppers
With this Rule, you'll be able to recognize shoppers with a high number of orders and create a matching View if you want to give their tickets some extra attention.
Rule setup
