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View sharing and reorderingUpdated a month ago

Views can be shared with or hidden from other users on the account, as well as reordered to organize your workspace.


Views have different visibility settings:

  • Public Views are shared with all agents.
  • Shared Views are shared with specific agents or teams only.
  • Private Views are only accessible to a single agent.
Lead Agents and Admins see all Shared Views whether they've been added to the sharing list or not so they can have an overview of the helpdesk.

To change the visibility settings of a View, follow the steps below:

1. Click on the View in the sidebar.

2. Click on the arrow next to the name at the top of the screen.

3. In the top right of the screen, click on Sharing.

4. Switch the View to Public (shared with everyone), Shared (shared with specific teams/users), or Private (visible only to you).

The total of public and shared Views is limited to 500 per account, while the total of private Views is limited to 20 per agent.


Changes in the order of Views are visible to everyone.

You can simply reorganize the list of Views by dragging and dropping them - a slight blue line will appear to display the target location of where the View will be dropped.

Private Views can't be dragged into the Shared View area, and vice versa, but they can both be shuffled around within their respective categories. 

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