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Email integration FAQ

... more than 500 emails per day, you’ll need to set up automatic email forwarding to connect your email address and bring external emails into Gorgias. Can I import historical emails into Gorgias? If you’ve connected your email address to Gorgias using the direct email ...

Email capture

Email capture is an email address prompt that influences how customers interact with Chat when starting a conversation for the first time. The email capture prompt is sent from the account's bot and includes the automated indicator. There are 3 settings to choose from: Email captureRequirementDescription Disabled ...

Google Email FAQs

... Sendgrid to send emails instead of the Gmail integration? We use one of our two mail servers (Mailgun or Sendgrid) to send emails if you choose the Send emails using email provider option under your email integration's settings. Another scenario is there is an issue ...

Import emails into Gorgias

... verify the email domain or the steps to connect Gmail or Outlook with the email integration. Repeat steps 1-3 to return to the Email import page, then under Email, select your newly added email address. If you connected your email with email forwarding, select your ...

Add email to Klaviyo via Flows

You can create a Flow with HTTP request that will automatically create a Klaviyo profile for your customer as soon as they leave their name and email address. You can then manage how the profile will be added to lists and segments through Klaviyo settings. Steps 1. You can start ...

Replace email links with Contact Form

... Contact Form -> Forms -> your Contact Form -> Publish. 2. Under Replace email links, click Replace Links and all selected emails will be replaced with a Contact Form. The anchor text will stay the same (for example: email us at support@brand ...

Connect your Email to your store

... 2. Click on the Connect button under Connect Store. 3. Select the store from the drop-down menu 4. Do this for all other Email integrations One store can be connected to multiple email addresses, but one email address can be connected to only one e-commerce ...

Why your email couldn't be delivered

Sometimes Gorgias is unable to deliver your email messages. When this happens, Gorgias receives an error message from your email provider, like Gmail or Outlook, that explains why your email was not delivered. You can find the error message in your ticket conversation when an email fails ...