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149 Results for "email"

Email - SPF & DKIM

SPF and DKIM are the main sources used for setting up domain verification for email forwarding integrations. You might also want to use it for Gmail as fallback, or if “Enable sending emails with Gmail” is disabled, and Outlook fallback too if you no

Email Integrations

How it worksA significant portion of your communication with your customers is most likely done via email. Email is so huge it has about 4 billion users worldwide. Gorgias recognizes that and has a first-class integration with major email providers s

Other Email Providers

This article will help you integrate an email address hosted by a different provider than Gmail or Outlook/Microsoft.How it worksYou can set up an email integration with Gorgias from any provider that allows third-party forwarding.There are 3 steps t

Signatures

How it worksAn email signature is a block of text appended to the end of an email message which often contains the sender's name and contact information. An email signature often contains a name, business contact information, email address a website

How to handle incoming tickets

Every customer interaction is important, therefore every interaction is resulting in a new ticket on your Gorgias Helpdesk.If a customer writes an email, or contact you via chat, or comments on one of your Facebook posts - all those actions will crea

Veeqo App

How it worksYou can connect Veeqo to the Gorgias helpdesk software to see order and shipments details in Gorgias.When you receive a customer email in Gorgias, you will be able to see the customer from Veeqo, along with their order information next to

What is Gorgias?

Gorgias (pronounced 'gorgeous') is a customer support platform built for e-commerce companies!Connect all of your customer service channels: email, chat, phone, Messenger, Facebook, Instagram, SMS and manage all of them from inside one Gorgias dashbo

Macro Library

This page includes a few tips on working with macros and a library of macro templates for Gorgias. These are examples of commonly used macros formatted for both email and chat.If you are interested in seeing these in action please join our live Macro