... t enabled/published. Alternatively, you may just need to refresh the page. Can I see the results from Article Recommendation in Chat and Emails? You can see the stats for Article Recommendation in our Automate report. Can I see how many tickets were created from the Help ...
... advice. That said, you have the choice of whether or not to disclose your use of AI in response generated by AI Agent. In Email: Use the Email Signature setting to disclose your use of AI. In Chat: Messages sent by AI Agent are noted with “ ...
... where the conversation with your customer is happening (for example — AI Agent writes shorter, more conversational messages on chat versus comprehensive messages on email). Check response for quality → before sending a generated response, AI Agent performs a quality check. This step ensures its response is coherent ...
AI Agent uses the instructions you provide in Guidance to understand how it should respond to specific scenarios with shoppers. Since AI Agent considers Guidance before any other knowledge source or action, it plays a big role in shaping the experience of shoppers. Review this article to understand how ...
When a shopper visits your website, AI Agent acts like a smart, personalized shopping assistant that’s available to answer questions and help them find and buy products from your store. During its conversations with shoppers, AI Agent can make tailored product recommendations and offer discount ...
You can create conditions so that certain Ticket Fields only appear when they are relevant to a ticket, under specific circumstances. Admins in Gorgias can define those circumstances by creating conditions (if-then statements or rules) that determine when a field should be shown to agents ...
