297 Results for "email"
Handle Gorgias Voice tickets
... not apply to Voice tickets: WHEN: New message in ticket IF: Message: Body From agent Intents Public Sent date Sentiments Receiver email Sender email From address From name Ticket: From agent Language Last message date Last received message date Satisfaction survey score Self Service: ...
Security and privacy FAQ for Gorgias AI Agent
... advice. That said, you have the choice of whether or not to disclose your use of AI in response generated by AI Agent. In Email: Use the Email Signature setting to disclose your use of AI. In Chat: Messages sent by AI Agent are noted with “ ...
How Gorgias's AI Agent works
The agentic logic that powers Gorgias’s AI Agent allows it to dynamically address every customer request with a high level of accuracy, safety and reliability — just like a capable human agent would. Most AI agents powered by large language models (LLMs) can generate text based ...
Navigate AI Agent from setup to going live
You can set up and turn on AI Agent for your Shopify store from the AI Agent menu in Gorgias. Here, you can train AI Agent with your brand's content, test its accuracy and control the channels where your customers interact with AI. Once AI Agent ...
User permissions
In Gorgias a user’s role determines the level of permissions and access they have to the various features in the helpdesk. Admins can change an existing user’s role, and can assign a role to new users when they’re invited to Gorgias. Use the ...
Best practices for writing Guidance
AI Agent uses the instructions you provide in Guidance to understand how it should respond to specific scenarios with shoppers. Since AI Agent considers Guidance before any other knowledge source or action, it plays a big role in shaping the experience of shoppers. Review this article to understand how ...
Create Guidance to give AI Agent custom instructions
Guidance are custom instructions that you write for AI Agent in natural language—like how you’d explain something to a new teammate. You can use Guidance to tell AI Agent how to behave and respond to specific shopper requests or scenarios. For example, you might use Guidance ...
Add your brand's content for AI Agent
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Your brand’s content is essential for AI Agent to respond to and resolve customer inquiries with confidence and accuracy. The more complete ...
