299 Results for "email"
Gorgias SLA report
... rate or Tickets with breached SLAs card. Review the ticket list and SLA labels directly in Gorgias, or click Download all tickets. Check your email to access your download. FAQ Are tickets resolved by AI Agent counted in the SLA report? Yes. Tickets responded to by AI Agent ...
Rule Glossary: Message
... Message Sender Email This Rule triggers when the value matches the email the message has been sent from. It won't look at the email address that we have in the customer’s profile. It works for Chat tickets if the customer provides their email address, no ...
Create a Convert Campaign
... Add a video Insert emojis Insert Shopify products cards (use this option to recommend products from your catalogue) Insert Shopify discount codes Insert Email Capture Form Tip: want to improve your campaigns? Use A/B testing to compare how different versions of your campaign message ...
Handle Gorgias Voice tickets
The Gorgias Voice add-on allows you to make calls and track conversations with your customers as tickets in your helpdesk. Admins can configure Voice integrations to route calls to specific teams of agents, and when a customer calls, it will ring in your helpdesk. You can ...
Security and privacy FAQ for Gorgias AI Agent
Which large language model (LLM) does AI Agent use? AI Agent uses a combination of multiple secure LLM providers, including OpenAI, Anthropic, and internally fine-tuned LLMs. What is used to train my AI Agent? Your AI Agent’s ability to ...
How Gorgias's AI Agent works
The agentic logic that powers Gorgias’s AI Agent allows it to dynamically address every customer request with a high level of accuracy, safety and reliability — just like a capable human agent would. Most AI agents powered by large language models (LLMs) can generate text based ...
Navigate AI Agent from setup to going live
You can set up and turn on AI Agent for your Shopify store from the AI Agent menu in Gorgias. Here, you can train AI Agent with your brand's content, test its accuracy and control the channels where your customers interact with AI. Once AI Agent ...
Best practices for writing Guidance
AI Agent uses the instructions you provide in Guidance to understand how it should respond to specific scenarios with shoppers. Since AI Agent considers Guidance before any other knowledge source or action, it plays a big role in shaping the experience of shoppers. Review this article to understand how ...
