299 Results for "email"
Rule Glossary: Message
... Message Sender Email This Rule triggers when the value matches the email the message has been sent from. It won't look at the email address that we have in the customer’s profile. It works for Chat tickets if the customer provides their email address, no ...
Create a Convert Campaign
... Add a video Insert emojis Insert Shopify products cards (use this option to recommend products from your catalogue) Insert Shopify discount codes Insert Email Capture Form Tip: want to improve your campaigns? Use A/B testing to compare how different versions of your campaign message ...
Handle Gorgias Voice tickets
... profile when it includes a phone number. Click the number in the profile to call it. Voice ticket events Unlike text-based channels like Email, SMS, or Chat; Voice tickets don't have messages, they have events. Every incoming or outgoing call is logged ...
Security and privacy FAQ for Gorgias AI Agent
Which large language model (LLM) does AI Agent use? AI Agent uses a combination of multiple secure LLM providers, including OpenAI, Anthropic, and internally fine-tuned LLMs. What is used to train my AI Agent? Your AI Agent’s ability to ...
How Gorgias's AI Agent works
The agentic logic that powers Gorgias’s AI Agent allows it to dynamically address every customer request with a high level of accuracy, safety and reliability — just like a capable human agent would. Most AI agents powered by large language models (LLMs) can generate text based ...
Navigate AI Agent from setup to going live
You can set up and turn on AI Agent for your Shopify store from the AI Agent menu in Gorgias. Here, you can train AI Agent with your brand's content, test its accuracy and control the channels where your customers interact with AI. Once AI Agent ...
Best practices for writing Guidance
AI Agent uses the instructions you provide in Guidance to understand how it should respond to specific scenarios with shoppers. Since AI Agent considers Guidance before any other knowledge source or action, it plays a big role in shaping the experience of shoppers. Review this article to understand how ...
Create Guidance to give AI Agent custom instructions
Guidance are custom instructions that you write for AI Agent in natural language—like how you’d explain something to a new teammate. You can use Guidance to tell AI Agent how to behave and respond to specific shopper requests or scenarios. For example, you might use Guidance ...
