296 Results for "email"
Rule Glossary: Message
... Message Sender Email This Rule triggers when the value matches the email the message has been sent from. It won't look at the email address that we have in the customer’s profile. It works for Chat tickets if the customer provides their email address, no ...
Create a Convert Campaign
... Add a video Insert emojis Insert Shopify products cards (use this option to recommend products from your catalogue) Insert Shopify discount codes Insert Email Capture Form Tip: want to improve your campaigns? Use A/B testing to compare how different versions of your campaign message ...
Handle Gorgias Voice tickets
... profile when it includes a phone number. Click the number in the profile to call it. Voice ticket events Unlike text-based channels like Email, SMS, or Chat; Voice tickets don't have messages, they have events. Every incoming or outgoing call is logged ...
Security and privacy FAQ for Gorgias AI Agent
Which large language model (LLM) does AI Agent use? AI Agent uses a combination of multiple secure LLM providers, including OpenAI, Anthropic, and internally fine-tuned LLMs. What is used to train my AI Agent? Your AI Agent’s ability to ...
How Gorgias' AI Agent works
The agentic logic that powers Gorgias’s AI Agent allows it to dynamically address every customer request with a high level of accuracy, safety and reliability — just like a capable human agent would. Most AI agents powered by large language models (LLMs) can generate text based ...
Best practices for writing Guidance
AI Agent uses the instructions you provide in Guidance to understand how it should respond to specific scenarios with shoppers. Since AI Agent considers Guidance before any other knowledge source or action, it plays a big role in shaping the experience of shoppers. Review this article to understand how ...
How AI Agent recommends products and offers discounts
When a shopper visits your website, AI Agent acts like a smart, personalized shopping assistant that’s available to answer questions and help them find and buy products from your store. During its conversations with shoppers, AI Agent can make tailored product recommendations and offer discount ...
Create and edit conditions for Ticket Fields
You can create conditions so that certain Ticket Fields only appear when they are relevant to a ticket, under specific circumstances. Admins in Gorgias can define those circumstances by creating conditions (if-then statements or rules) that determine when a field should be shown to agents ...
