Facebook comments Once you integrate your Facebook business page with Gorgias, you'll be able to manage and reply to your shopper's Facebook comments from inside your Gorgias dashboard. If you activate Facebook comments on the Facebook integration page, it'll create a ticket ...
... or receiving tickets from your Facebook integration. Messenger tickets aren't created Follow the steps below, then send a test message through your Facebook page to test the integration. From your Facebook account: 1. Go to your page's settings and select Advanced Messaging. 2. In ...
... date (the first time a Facebook page has been integrated) and can only be done once. Connect your Instagram business account to your Facebook business account You'll need to connect your accounts on both Facebook and Instagram. Steps for Facebook 1. Open your Facebook Page. 2 ...
... Amplify.ai is an AI-powered customer engagement platform helping merchants achieve better ROI using various marketing automation tools built for channels such as Facebook, Instagram, SMS, Facebook Messenger, etc. Customers interacting with the brand using Facebook Messenger might ask for customer support - Amplify ...
If a customer writes an email, contacts you via Chat, or comments on one of your Facebook posts - as well as reaches out via a bunch of other channels we have available - all those actions will create a ticket in your Gorgias helpdesk. Ticket properties Ticket ...
When you want to get a clear overview of your ticket volume based on the different communication channels such as Facebook Messenger, Instagram Comments, Email, Chat, etc., this is the section you will want to dive into. You'll also have links to the ...
Overview of Gorgias Gorgias is the leading helpdesk solution for eCommerce brands. We enable thousands of merchants to manage all their customer service - Facebook & Instagram, emails, chat, Voice & SMS - in a unified platform integrated with Shopify, BigCommerce, and Magento. Developed with ...
Gorgias (pronounced "gorgeous") is a customer support platform built for e-commerce companies. Connect all of your customer service channels: Email, Chat, Voice, Messenger, Facebook, Instagram, and SMS, and manage all of them from inside one Gorgias ...
