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Article Recommendation in EmailUpdated 4 months ago

This feature is only available to Automate subscribers.

You can help your shoppers find answers to their questions in your Gorgias Help Center. The Rule will scan your customer's question for keywords and then auto-reply with a relevant article from your Help Center that can contain the answer to their question.

Once installed, you can further customize the Rule by:

  • Choosing the Help Center integration it should be tied to
  • Excluding email addresses that shouldn't receive this auto-reply
  • Changing the body of the message above the recommended article preview
  • Changing the body of the message below the recommended article preview

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