Autoresponder Rules (Retired)
Autoresponder Rules 101 (Retired)
Autoresponders are Rules that use AI technology to deflect and resolve tickets. They don't need code or setup and can be installed directly from the library. To access the Rule Templates tab, navigate to Settings → Productivity -> Rules, and click on
Article Recommendation in Email (Retired)
You can help your shoppers find answers to their questions with content from your Gorgias Help Center. This Rules allows you to automatically reply to inbound email tickets by suggesting up to 3 relevant articles from your Help Center. It then closes
Automate return request emails (Retired)
The Return Email Autoresponder Rule template will automate emails with the return/request intent with a return provider integration so, you'll be able to respond to return-related requests via email if you have a return portal available. You can inst
Send tracking information email (Retired)
One of the most common questions your customers will have is "Where is my order?" and you can tackle it with minimum effort by enabling this auto-reply Rule in your Rule Library. To set it up, go to Settings → Productivity -> Rules, click on Create R
