The Instagram Direct Message channel lets you receive and reply to Instagram direct messages and story mentions from within Gorgias.Please bear in mind Instagram direct messaging is only available on non-legacy plans. If you have a legacy plan, you c
I still can't turn on Instagram Direct Messages. What should I do?There are a number of reasons you may not have access to Instagram direct messages, despite meeting the follower count requirements.Issue 1: Error messages falsely states that the acco
Since Instagram is highly used, we made sure that you can assist your customers when they are communicating with you through comments.How it worksThe Instagram channel lets you connect your Instagram account to your Gorgias dashboard and makes it pos
We've developed an integration to allow you to respond to your Instagram Ads directly through Gorgias:. 1. Go to Settings -> Apps Store -> My Apps -> Facebook, Messenger & Instagram -> your Facebook integration -> Overview. 2. Check the Ads box under
Every time one of your customers mentions you on Instagram, Gorgias will create a Ticket for you to handle this interaction without leaving the helpdesk. 1. Go to Settings -> App Store -> My apps -> your Facebook integration -> Overview. 2. Under Ins
