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Satisfaction survey (CSAT) 101

Customer satisfaction ratings are one of the best ways to determine how well your team is supporting your customers. Take a look at the video or at screenshots below to learn more about this feature in Gorgias and how to set it up.Please note that th

Report on satisfaction survey CSAT results

Here you will see the customer information, agent, rating, and if the customer left a comment that will be shown as a clickable link to the ticket under the "comment" column. Satisfaction survey statistics allow you to measure how good is the support

Set up Satisfaction survey (CSAT)

Setting up Satisfaction is easy. You will need to have admin or owner permission to enable, disable or edit these settings. 1. Go to "Settings":. 2. In the left panel select "Satisfaction":. 3. Set up when the survey will be sent after the ticket has

Excluding tickets from receiving the Satisfaction survey (CSAT)

You can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros!. We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey from being sent to the customer when their