Customer satisfaction ratings are one of the best ways to determine how well your team is supporting your customers. Take a look at the video or at screenshots below to learn more about this feature in Gorgias and how to set it up.Please note that th
Satisfaction survey statistics allow you to measure how good the support your team is providing over time is, how many surveys have been sent, the response rate, the average scores, and more. Under Statistics -> Support Performance -> Satisfaction, y
You can enable a satisfaction survey to collect Customer Satisfaction (CSAT) scores from your customers after a support experience with your team. When you enable satisfaction surveys, you can control which types of ticket interactions are sent a sur
The Exclude ticket from CSAT Action, when triggered, prevents a CSAT survey from being sent to the customer when their ticket is closed. You can exclude integrations, customers, Tags, languages, etc. from receiving a survey. You can add the Exclude t
