Gorgias logo
Gorgias logo

All articles

Configure Return Flow (Automatic response)Updated 4 months ago

The Return Order option allows customers to submit a request to return an order or specific items from it - the order information is pulled directly from Shopify.



Steps

1. Go to Automate -> your store -> Order Management.

2. Enable or disable the option using the toggle.

3. Click on Return order.

4. Set your eligibility conditions - these are conditions an order must meet for the return button to be displayed, based on an order being either delivered or created within a prescribed number of days.

5. Customize the automatic reply.

6. Select Automated response as the Return method.

7. Customize the Response text that will be displayed to customers once a return request has been submitted - we recommend reminding them about the timeframes for expected replies.8. Click Save Changes.

The option can be enabled or disabled at any time, and disabling it doesn't clear the response text.
Was this article helpful?
Yes
No