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Configure Return Flow (Automatic response)Updated 4 months ago

The Return Order option allows customers to submit a request to return an order or specific items from it - the order information is pulled directly from Shopify.


1. Go to Automate -> your store -> Order Management.

2. Enable or disable the option using the toggle.

3. Click on Return order.

4. Set your eligibility conditions - these are conditions an order must meet for the return button to be displayed, based on an order being either delivered or created within a prescribed number of days.

5. Customize the automatic reply.

6. Select Automated response as the Return method.

7. Customize the Response text that will be displayed to customers once a return request has been submitted - we recommend reminding them about the timeframes for expected replies.8. Click Save Changes.

The option can be enabled or disabled at any time, and disabling it doesn't clear the response text.
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