Automate
Categories
Quick Responses (Retired)
Quick Responses is a retired feature of Gorgias's Automate subscription, and is no longer supported.
Order Management
AI Agent
AI Agent is an autonomous support assistant designed specifically for ecommerce brands. AI Agent sends personalized, high-quality responses to resolve customer requests and answer questions.
Articles
Automate 101
Gorgias Automate works 24/7 to answer up to 60% of your most repetitive tickets with a 0-second response time, freeing your team to focus on conversations that actually need a human touch.
Set up Automate Features
Congratulations on taking your Support offering to the next level. Below are set-by-step instructions on how to set up the new features you've just unlocked.Quick response flowsQuick response flows allow you to have up to 4 custom frequently asked qu
Autoresponders
Autoresponders identify the intent of inbound email tickets and take action on your behalf either by closing tickets or replying with relevant information and then closing the tickets. Check out our articles devoted to the Autoresponders in the Rules
Article Recommendations in Chat
Shoppers can receive answers to their inquiries before getting to an agent by having relevant articles from your Help Center suggested during Chat interactions - when they type in the Chat, they'll get a suggestion for a helpful article from your Hel
Test Automate without billable tickets
To ensure the smooth running of your automated flows, we have a testing mode that allows you to try out all your configurations without being billed for it. We encourage you to take advantage of the test mode to verify the configurations of your Auto
Train your Article Recommendations
Train is a page in the Automate tab where you can review all the articles sent with the Article Recommendation feature in Chat. With this feature, you will have more visibility into how your customers interact with your Help-Center articles, helping
Overview (My Automate)
When you navigate to Automate in the top left corner of your sidebar, you'll land on the Overview page where you'll see the impact your Automate settings have on the interactions with your customers, how to further boost your automation, and what res