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Configure Return Flow (existing Loop Returns integration)Updated 4 months ago

The Return Order option allows customers to submit a request to return an order or specific items from it - the order information is pulled directly from Shopify.


1. Go to Automate -> your store -> Order Management.

2. Enable or disable the option using the toggle.

3. Click Return order.

4. Set your eligibility conditions - these are conditions an order must meet for the return button to be displayed, based on an order being either delivered or created within a prescribed number of days.

5. Customize the automatic reply 

6. Select the desired Loop return integration as the return method - this is the portal customers will be taken to when they click the Go to return portal button in the Flow.

7. Click Save Changes.

The option can be enabled or disabled at any time and disabling it doesn't clear the response text.

You can preview the customer experience by clicking on the preview on the right-hand side. To view the preview in a different channel select the desired channel from the dropdown.

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