HTTP request step in FlowsUpdated 11 days ago

Note: to use this feature, you should have some familiarity with making HTTP requests to communicate with other applications. Otherwise, it is recommended that you ask a developer for help.

With the HTTP request Flow steps, you can use data and execute actions from third-party apps to make your Flows more powerful and automate a variety of requests, so your team can focus on the more complex issues.

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Create an HTTP request in Flows

Open the dropdown menu in the top-left corner, then select routeWorkflows.
In the menu, locate Tools, then select Flows.
Create a new Flow or select a Flow that you've already built
Select the + icon to add a step in the Flow, then select HTTP Request
Configure the HTTP Request
- Choose the HTTP method: GET, POST, PUT, DELETE.
- Enter the endpoint URL and any necessary query parameters or headers.
- For POST, PUT, and PATCH methods, specify the request body
Click Test Request to ensure you get a 200 OK status code and then click Publish to set the Flow live in your connected channels.
- By default, HTTP step will create two branches
- Success - triggered when the request is successful, moving to the next step
- Error - activated when the request fails or returns a status code of 400 or above, by default creates a ticket

The Flow editor in Gorgias showing an HTTP request as one of the steps in the Flow

Supported variables

You can leverage variables created from previous steps to use them in your HTTP request. These are the variables we support:

Step name	Variables you can leverage	Data types
Collect text reply	Response from customer	String
Multiple choice	Option chosen by your customer	String
Customer login	Customer first name, last name, full name, phone number	String
Order selection	Order number, total amount, date	Number, date
HTTP request	Any custom variable you have generated from the HTTP request.	Custom
Collect file upload (only available in JSON request body)	Attachments provided by the customer.	Array e.g. {\"upload\": [{\"content_type\":\"image/jpeg\", \"url\":\"https://example.com/image.jpg\\"}\]}

Find out more on how to create Flow variables using JSONPath.

Access event logs

You can get data about all HTTP requests being made from your step via CSV export, directly in the HTTP request configuration.

In the Gorgias Flow editor, selecting an HTTP request that you've added editor the step. In the upper corner, the

Use cases

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