149 Results for "AI Agent"
HTTP request step in Flows
Note: to use this feature, you should have some familiarity with making HTTP requests to communicate with other applications. Otherwise, it is recommended that you ask a developer for help. With the HTTP request Flow steps, you can use data and execute actions from third- ...
Creating Flow variables using JSONPath
When using our HTTP request Flow step, you can create variables using the response you received from a third party to leverage it in subsequent steps (for example, get a customer's loyalty point balance). You can create variables from your response by defining their ...
Configure Cancel Order option
The Cancel Order option allows customers to submit a request to cancel an order (order information is pulled directly from Shopify). Steps Go to Settings > Order Management If you have more than one ecommerce store connected to Gorgias, use the dropdown menu in the top right ...
Configure Track Order option
The Track Order option allows customers to view the journey of their shipped item, including time and date stamps for when the order was placed, confirmed, shipped, and the destination address. The information is updated in real-time, directly pulled from Shopify. Shoppers can ...
Flow steps (triggers, options, ends)
Here you can see all the steps, options, and types of ends you can set up in Flows. Types of steps Steps are the building blocks used to create Flows - there are 3 types in the Flow builder: Trigger Options End Trigger This button appears when ...
Flow builder
The builder has a tree-type layout that reflects the multiple paths you can build for your customers, depending on the topic. NumberNameDescription 1 Name For internal use only - it won't be visible to your customers. 2 Navigation panel Use this to zoom in, ...
Create a Flow
You'll need to use the Flow builder to create your Flows. Every time you create one, it'll be saved in a disabled state so you can enable it in the desired channel manually. Create and publish a Flow Go to Settings from the main menu ...
Templates for one-step Flows
We've gathered the top one-step Flows that give a quick response to shoppers. These questions are used the most across our entire customer base and below are several templates to get you started. They are: What's your shipping policy? How do I ...
