30 Results for "Automation rules"
Handle Gorgias Voice tickets
... that filters your tickets by channel (Phone) and phone number (Voice integration). Admins and Leads can create additional shared Views and Rules for further ticket organization and automation. Create Views If you’d like to organize the Voice tickets in your helpdesk, you can ...
Customize how AI Agent behaves
... about a topic in a Guidance and another source, like your Help Center or webpage, AI Agent uses the Guidance first Disable Autoresponder Rules For a better customer experience with AI Agent, we recommend that you review and disable some Autoresponders Rules that you may be using ...
Pango
... and turn refunds into exchanges. It is modern software powered by a fully customizable, AI-driven workflow to orchestrate your processes into seamless automation while providing a world-class experience for your customers. Centralized Management: Manage all your returns and exchanges in one unified platform. One ...
Yuma AI
... Yuma is trusted by over a hundred leading e-commerce brands to automate their support and empower their support agents. Achieve 60%+ automation within one month It's easier than you think. Start by setting up your first automation, monitor its performance, and then ...
Sendcloud
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Lost parcel? Damaged delivery? Wrong address? Sendcloud automatically creates new Gorgias Tickets when parcel issues happen, so your ...
Retently
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently ...
Sunsetting Quick Responses (July 2024)
On July 29, 2024 we began phasing out Quick Responses in favor of Flows. As of August 2024, Quick Responses are no longer available for Automate subscribers in Gorgias. Why are we making this decision? We are sunsetting Quick Responses because it is now a redundant, ...
Statistics 101
Use the Statistics section to check on your team's productivity and efficiency, hone in on some inefficiencies, get a holistic view of what issues your support team is facing, and assess trends. By default, the date period will automatically be set to the last ...
