... about a topic in a Guidance and another source, like your Help Center or webpage, AI Agent uses the Guidance first Disable Autoresponder Rules For a better customer experience with AI Agent, we recommend that you review and disable some Autoresponders Rules that you may be using ...
... ! Catch delivery issues before your customers do. Automatically create Gorgias Tickets for lost parcels, address errors, and make use of your Gorgias Automation. No more bouncing between tools. Your support team sees key parcel issues directly in Gorgias, with customer info and order context already attached ...
... Yuma is trusted by over a hundred leading e-commerce brands to automate their support and empower their support agents. Achieve 60%+ automation within one month It's easier than you think. Start by setting up your first automation, monitor its performance, and then ...
... send a survey after a Ticket is marked as 'Closed' in Gorgias, but you can set up one or more triggers for automation to fit your business goals. 1. Create a new campaign Go to the Campaigns page, choose a survey metric (NPS, CSAT ...
Chat allows customers to get in touch with your business without needing to send an email or wait long for a reply. When working on a Chat ticket, you'll see additional buttons below your text input field that will let you insert bold, underlined, and ...
On July 29, 2024 we began phasing out Quick Responses in favor of Flows. As of August 2024, Quick Responses are no longer available for Automate subscribers in Gorgias. Why are we making this decision? We are sunsetting Quick Responses because it is now a redundant, ...
Use the Statistics section to check on your team's productivity and efficiency, hone in on some inefficiencies, get a holistic view of what issues your support team is facing, and assess trends. By default, the date period will automatically be set to the last ...
This guide will cover all currently supported shipment statuses in our Order Management portal feature and actions accessible by shoppers depending on the presented status. Here's an example of where the shipment status will be visible on the portal interface: Shipment Statuses Gorgias integrates with various e ...
