... Yuma is trusted by over a hundred leading e-commerce brands to automate their support and empower their support agents. Achieve 60%+ automation within one month It's easier than you think. Start by setting up your first automation, monitor its performance, and then ...
... CSM-lead calls are for Advanced and Enterprise accounts only - Basic and Pro accounts can schedule a set-up call with an automation specialist. In addition to being e-commerce experts, all of our CSMs are experienced in automation. Your CSM can walk you through ...
... send a survey after a Ticket is marked as 'Closed' in Gorgias, but you can set up one or more triggers for automation to fit your business goals. 1. Create a new campaign Go to the Campaigns page, choose a survey metric (NPS, CSAT ...
Chat allows customers to get in touch with your business without needing to send an email or wait long for a reply. When working on a Chat ticket, you'll see additional buttons below your text input field that will let you insert bold, underlined, and ...
On July 29, 2024 we began phasing out Quick Responses in favor of Flows. As of August 2024, Quick Responses are no longer available for Automate subscribers in Gorgias. Why are we making this decision? We are sunsetting Quick Responses because it is now a redundant, ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. ChannelReply allows you to respond to eBay, Amazon, Back Market, Newegg, Etsy, and Walmart buyer messages from ...
This guide will help you to configure Outlook forwarding. Ensure you’re logged into your Gorgias account as an Admin and logged into the Outlook account you're trying to configure. Before you begin Before you start, please Allow External Forwarding through Outlook as some accounts tend ...
The Gorgias integration with WhatsApp allows you to manage WhatsApp messages as tickets, review and respond to them directly from your helpdesk, and link customer profiles for personalized support. The integration allows you to answer inbound customer inquiries without switching tabs. If the customer reaching out has data ...
