How to download and view your invoicesUpdated 10 days ago

Your invoices give you the full details and cost breakdown of your Gorgias subscription for a given billing period.

At the start of each billing period, the billing contact listed in your account’s payment information receives an email with a copy of the new invoice for your records. Your Gorgias account owner or an admin can also sign in to Gorgias to view and download the invoice.

Download an invoice

The account owner or an admin can sign in to your Gorgias account to view your most recent invoice, along with all past invoices, on the Billing & usage page.

1. From the main menu, go to Settings, then click Billing & usage.
2. Click the Payment History tab.
3. Click Download PDF next to an invoice to download and view it.

If you pay for Gorgias via Shopify

If you pay for Gorgias through your Shopify subscription, then you can find what you’ve been charged for using Gorgias on your Shopify bill.

Gorgias does not issue invoices for your subscription when you pay through Shopify. You can find and export Shopify bills by going to Settings > Billing in your Shopify admin.

How to read your Gorgias invoice

Your invoice breaks down exactly what you’re paying for during a billing period. There are four main parts of an invoice to focus on:

• Your subscribed products
• Your usage
• Your overages (if applicable)
• Total payments and amount due

Your subscribed products

The first line items of the invoice show your base subscription and add-ons. Each product (for example, Helpdesk, AI Agent, Voice, SMS, or Convert) includes:

• The billing period (for example, Oct 13 to Nov 13)
• The number of units included in your plan
• The cost for that product during the billing period

Units and usage

The Units column shows how much of each product your plan includes for the billing period (for example, the number of tickets, automated interactions, or clicks — depending on the product).

If your usage during the billing period did not exceed the units included in your plan, only the included units will appear on the invoice. Usage beyond your included units appear as overage charges.

Overage charges (if applicable)

If you exceed the units included in your plan, you’ll see separate line items for overage charges.

The overage line items show:

• The number of units included at no extra cost (your base subscription and add-ons)
• The number of additional units used
• The per-unit price for those extra units
• The billing period when the additional usage occured
• The total overage amount

Total payments and amount due

At the bottom of the invoice, you’ll find:

• Total: subscription charges plus any overage charges
• Payments: payments already applied
• Amount due: what remains to be paid

Failed payments and unpaid invoices

At the start of your next billing period, Gorgias automatically charges your payment method on file and marks the invoice as Paid. If payment fails:

• The invoice is marked Unpaid.
• We email the billing contact listed on your account to let them know (find your billing contact listed under Settings > Billing & usage > Payment information).
• Your account stays active while we retry payment.

We’ll retry payment up to 4 times over 14 days. If the invoice isn’t paid by the end of this period, your subscription may be suspended. Access is restored once all unpaid invoices are paid.

How to fix an unpaid invoice

You can resolve an unpaid invoice at any time during the 14-day retry period. The billing contact can pay the invoice through a secure page, which they can access the email notification they received about the failed payment. Alternatively, the account owner or an admin can sign in to Gorgias to retry payment or update your payment method.

1. From the main menu go to Settings, then click Billing & usage.
2. Click the Payment history tab.
3. Find the unpaid invoice, then click Retry payment. If payment fails again, you may need to update your payment method.

Once payment succeeds, the invoice is marked as paid and your access is restored. You may need to hard refresh your browser (Ctrl + F5 on Windows OR Cmd + Shift + R on Mac) to see services resume on your workspace.

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