345 Results for "actions"
Domain verification FAQ and troubleshooting
... Service Providers as a fallback method when your domain is verified. This helps to ensure emails reach your customers, and happens automatically — no additional action is required from you to resend the email. I have multiple email addresses. Do I need to verify all of them? Email addresses ...
Customize how AI Agent hands over to your team
... speak to a human, or identifies a sensitive topic (including mentions of self-harm, threats of violence, threats of legal action, and requests involving financial account details). These behaviors are built in and can't be turned off. Your configured handover topics ...
Tags 101
... is updated, the Tag NEW should be removed. FAQs What's the difference between Reset Tag and Add Tag? The Reset Tag Action will remove all the previous tags from the ticket, while the Add Tag Action will just append the specified Tag to the ticket ...
Zendesk migration 101
... to use to send automated responses in this event. You won't be able to use the Reply to Ticket or Apply Macro Rule action on these imported tickets if there was previously no used Email integration in your Zendesk account. You won't be able to use ...
Manage stores in Gorgias
When you connect Shopify, BigCommerce, or Magento 2 stores to Gorgias, you bring data from your ecommerce platform into your helpdesk for your agents to use while handling customer tickets. You can manage your connected stores and the channels associated with them from the store management page ...
Customize your selling style and discount strategy
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias Shopping Assistant adapts its conversations based on twosettings you control: ...
Tickets auto-merge
Auto-merge combines multiple open tickets from a single customer into one. Whether a customer reaches out multiple times before receiving a reply, or starts a conversation from multiple channels, auto-merge creates a single thread with all the context, making it easier for your ...
Flow steps (triggers, options, ends)
Here you can see all the steps, options, and types of ends you can set up in Flows. Types of steps Steps are the building blocks used to create Flows - there are 3 types in the Flow builder: Trigger Options End Trigger This button appears when ...
