344 Results for "actions"
Create winning Convert campaigns
... offers. Have a clear call-to-action (CTA). Don't overwhelm visitors with multiple links - stick to one specific action you want them to take. Make sure your message is clear and concise. Action Tip: To better understand why engaging content is crucial ...
Customize how AI Agent hands over to your team
... request for a human, or identifies a sensitive topic (including mentions of self-harm, threats of violence, threats of legal action, and requests involving financial account details). These behaviors are built in and can't be turned off. Your configured handover topics ...
Auto-Tag common Rule templates
... s name if they're mentioned in an internal note. You'll need to customize this Rule, adding a new condition/action for each agent by adding IF conditions after the message public is false condition. Example: Feedback Use case: Automatically tags tickets from ...
Domain verification FAQ and troubleshooting
... Service Providers as a fallback method when your domain is verified. This helps to ensure emails reach your customers, and happens automatically — no additional action is required from you to resend the email. I have multiple email addresses. Do I need to verify all of them? Email addresses ...
Tags 101
... is updated, the Tag NEW should be removed. FAQs What's the difference between Reset Tag and Add Tag? The Reset Tag Action will remove all the previous tags from the ticket, while the Add Tag Action will just append the specified Tag to the ticket ...
Zendesk migration 101
Migrating from Zendesk You can go through the entire migration process by following these steps: 1. Complete the Zendesk import 2. Enable channels 3. Pause the Zendesk sync 4. Disable channels The import rate can vary per account, depending on the number of comments/messages in tickets ...
Manage stores in Gorgias
When you connect Shopify, BigCommerce, or Magento 2 stores to Gorgias, you bring data from your ecommerce platform into your helpdesk for your agents to use while handling customer tickets. You can manage your connected stores and the channels associated with them from the store management page ...
Customize your selling style and discount strategy
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias Shopping Assistant adapts its conversations based on twosettings you control: ...
