39 Results for "bigcommerce"
Refund an order
... the order once the refund is done. Steps Refund the full order 1. Open or navigate to a ticket of the relevant customer with a BigCommerce profile. 2. In the BigCommerce widget, click Refund order.3. Enter order details. 4. Select Entire order. 5. Select a refund method.6 ...
Compatibility of automation features with ecommerce store providers
This article explains which ecommerce stores (provided by platforms like Shopify, BigCommerce, Magento 2) are compatible with Gorgias’s automation features. AI Agent and other automation features, Flows and Order Management, are available with an active AI Agent subscription. Shopify stores are fully ...
Flows 101
To use automation features like Flows, you must have an active AI Agent subscription. Flows is supported on Shopify, BigCommerce and Magento 2 stores. Flows are automated Q&A conversation scenarios that operate across multiple channels and assist shoppers with personalized guides, answers, and recommendations ...
Order Management 101
To use automation features like Order Management, you must have an active AI Agent subscription. Order Management is only supported on Shopify stores (it is not compatible with BigCommerce or Magento 2). Order Management allows your customers to check their order status, tracking number, and ...
CartConvert
... with CartConvert + Gorgias. Turn abandoned checkouts into recovered sales with real-time SMS outreach - fully integrated with Gorgias, Shopify, and BigCommerce. Unlike automated marketing tools, CartConvert enables live agents to reach 90% more high-intent shoppers without requiring prior opt-in ...
About us
... and manage all of them from inside one Gorgias dashboard. Respond to customers in seconds with back-office data from Shopify, Magento, BigCommerce, ReCharge, and others. You can find more about what we do on our YouTube channel, watch one of our on- ...
Set up Convert
... choose Quick installation for Shopify If you're using a Shopify headless store, or some other e-commerce platform (Magento, BigCommerce, WooCommerce, etc) choose Manual install. 3. Click Install. If you selected Quick installation in the previous step, the process is ...
Standalone Contact Form
... : Using an email link on the website directly causes exposure to spam - using a Contact Form can drastically reduce this. The Shopify/BigCommerce default contact form is very basic in functionalities. A Contact Form is a better way to structure your shopper questions before they reach your ...
