217 Results for "chat"
Merge Gorgias tickets
... merged. Ticket type (channel)Can be merged with: Aircall • Aircall tickets (the customer on both tickets must match) • Email tickets Chat • Chat tickets (the customer on both tickets must match) • Email tickets Contact form Contact form tickets (the customer on both tickets ...
Languages Gorgias can detect
... be detected if the message body is written in two different languages. The language can't be detected for a single word or extremely short messages. The Chat widget setup allows for fewer languages, as mentioned here, but the ones mentioned above can still be recognized elsewhere.
Send Customer Satisfaction (CSAT) surveys
... survey is sent using the last message's email channel (if the ticket channel is Email) or the associated email address for Chat tickets. Are surveys sent for social media tickets? No - surveys are only sent when the ticket channel is Chat, Email, ...
Shopify FAQs
... subscriber and still have checkout.liquid, you can do this by adding the Chat installation code found in Settings -> Channels -> Chat → your Chat → Installation, under the Manual installation section. With Shopify checkout extensibility, Chat can't be added to the Checkout page ...
Social Media: Set up WhatsApp with a reused number
... ll need to delete that account before you can create a WhatsApp account in Gorgias. Note: When you delete your WhatsApp account, the chat history for that phone number is deleted as well. If there are conversations you'd like to save, be sure to export ...
Create filters for Gorgias views and advanced search
... + Operator + Value) • Is • Is not • Is one of The integrations added to your helpdesk, including: • Help Center • Email • Voice • SMS • Chat • Contact form • Third party integrations (like WhatsApp, or Instagram) Integration is +1 234-567-8900 Will return all ...
Gorgias rule builder variables and conditions
This glossary is a reference for when you're building a rule with the WHEN, IF, THEN builder, and are looking for details on a specific trigger, condition, or action. The WHEN triggers are what determine when a rule fires, the IF/ ...
How to use Gorgias: a quick start guide
Welcome to Gorgias, we’re so excited you’re here! Gorgias brings customer support requests from a variety of channels into a centralized, AI-powered platform; so you and your team can efficiently monitor, prioritize, and solve any volume of customer ...
