... page, a ticket will be created. From here you can handle all conversations just like you would with tickets from other channels, like Chat or email. You can also apply Macros, tag your tickets, and assign them to specific agents. When you reply to a comment ...
... Conditions To activate the Order Management portal in your Help Center, you need to make sure all 3 of these conditions are met. Gorgias Chat is installed on your website If you don't have a Gorgias Chat integration, you must first create it to use the ...
... guide where you want to trigger the live Chat. 2. Click Add a new step and select the Special step option. 3. Select the external Chat app menu by clicking on Launch external chat app. 4. Select your chat app (Gorgias Chat in this case). 5. On the ...
... to tickets Display orders, shipments, and credit memos Insert Magento 2 Variables in Macros Use Magento 2 Variables as filters in Rules Add Chat to your website Steps To connect your Magento 2 store to your Gorgias account, you first need to install the Gorgias plugin on ...
... create a Convert campaign, use the Insert Email Capture Form option to add a form directly in your campaign. The form appears in the Chat widget alongside your campaign message. Go to Convert → Campaigns to create a new campaign Open the Write your message section Select Insert Email Capture ...
... define unique brand guidelines and effortlessly establish brand policies, knowledge base, and FAQs without the constraints of pre-built workflows that other chatbots blindly adhere to. The Shipped AI CX agent is fully configurable with various identities including photos, personalities, and even background stories. Steps ...
... by advanced AI models - GPT-4, Llama3, and Claude 3.5 Sonnet. Personalized responses across the following channels: Email, Chat, Instagram DMs & SMS. 90% time savings for your CX team. Relays to human expertise where it matters most. Stateset AI automatically ...
You can customize the data in Statistics with filters by selecting options from the drop-down menus. The number of filters available will change depending on the page you're viewing. Integration The integration allows segmentation by integration like Facebook for brand A, Facebook for brand B ...
