222 Results for "chat"
Send and receive email from Gorgias with the Gmail integration
... Click Save Changes. Learn how to set your email signature using variables, rich text formatting, emoji, and more. Tag tickets with Gmail categories When you receive an email in your Gmail inbox, Google can automatically categorize it as either Primary, Social, Promotion, Update ...
Help Center templates
... Click on the Import articles icon. 4. Drag the CSV file into the upload area, then click Import file. 5. Click Confirm Import. Your Help Center will be configured with categories, subcategories, and articles - all you need to do now is fill in the article contents.
Learnings from Help Center reporting
... resulting in articles shown to the user vs. no search results. Hovering over the ring will give you exact numbers for each of the two categories. If the orange part has a high percentage, it shows that there are some uncovered topics in your Help Center that the visitors ...
Yotpo
... regarding the product for which the review was made. Name- the name of the product. Product page- the URL of the product page. Category- the product category. Reviews- the total number of reviews made for this product. Product rating- the average star rating for this ...
Social Media: Migrate a WhatsApp number to Gorgias
Who can use this feature? • The account owner and admins can connect and manage WhatsApp integrations (You need full access to the relevant Meta business portfolio) • Everyone (except Observers) can view and reply to WhatsApp tickets All Helpdesk plans Can be used with any connected ...
Score the quality of your tickets with Auto QA
Whenever your agents close a new conversation with a customer, Gorgias uses Auto QA to automatically evaluate and assign a quality score to the ticket using AI. Rather than manually checking tickets, your reviewers can use the scores from Auto QA to better understand your team’s ...
