551 Results for "chat"
SMS add-on 101
The SMS Add-on is a supplementary subscription for Gorgias account holders. This subscription gives you access to the Gorgias SMS channel, allowing you to send and receive customer messages directly in your helpdesk. When customers send an SMS to your store, you'll automatically be ...
Loris
Loris enables customer service teams to uncover needs and attitudes within the customer conversations you’re already having, across all your channels. Spot trends and potential issues, analyze agent performance and guide live interactions using AI to help you deliver the best experience. Loris’ CQA ( ...
Advanced Help Center customization
We recommend these steps be performed by someone with a technical background. You can customize your Help Center further using HTML code by going to Settings -> Channels -> Help Center -> Customization. You can customize the header and/or footer using your own by clicking ...
Create an Action to connect AI Agent to other apps
An Action is a series of tasks that AI Agent performs on your behalf in multiple connected apps. Typically, requests from shoppers require your agents to make changes in one or more separate tools, like Shopify, a 3rd-party logistics platform, or your subscription portal ...
Billing & usage page
If you downgrade your plan, it'll take effect at the end of your current billing cycle, as shown on the warning label. If any changes are scheduled, there will also be a banner describing them on your Billing page. Once you have an account with ...
Manage phone numbers in Gorgias
... to Voice, SMS, and WhatsApp integrations to handle customer conversations from these channels as tickets in your helpdesk. If you need to make changes to your phone number, you can update which integrations are connected to it, change the phone number’s name in your ...
Support Performance Statistics
... tickets by channel - the Open tickets metric represents the backlog left at the period's end while the Open & closed tickets by channel shows the total number of tickets per channel your team handles during the chosen period (the sum of each channel's Open ...
Customize Help Center appearance
Under the Appearance tab, you can customize your branding, theme, layout, and banner. Additionally, we'll show you how you can tailor your categories. You can change and update these settings at any time, even after your Help Center is already published. Branding ...
