555 Results for "chat"
Legacy pricing for Helpdesk and AI Agent subscribers
... charged a ticket fee or an automation fee based on the outcome of a ticket. Here’s an example of how you’re charged for a ticket: You are charged only a ticket fee when a ticket receives a message from a human agent or an automatic ...
Create and manage customer fields (Beta)
... Name and Description, make the appropriate changes in the Name and Description fields If you have a dropdown field type, make the appropriate changes under the Dropdown values section Select Save Changes when finished Re-order your customer fields Customer fields show up for agents in your ...
Customize embedded Help Centers
... codes. Change the width Copy the following code in your Shopify theme.liquid file. Instead of 1200, enter the value that suits your design. Change the background color Navigate to Settings -> Channels -> Help Center -> Customization and copy the following code in your Extra ...
SMS add-on 101
The SMS Add-on is a supplementary subscription for Gorgias account holders. This subscription gives you access to the Gorgias SMS channel, allowing you to send and receive customer messages directly in your helpdesk. When customers send an SMS to your store, you'll automatically be ...
Loris
Loris enables customer service teams to uncover needs and attitudes within the customer conversations you’re already having, across all your channels. Spot trends and potential issues, analyze agent performance and guide live interactions using AI to help you deliver the best experience. Loris’ CQA ( ...
Advanced Help Center customization
We recommend these steps be performed by someone with a technical background. You can customize your Help Center further using HTML code by going to Settings -> Channels -> Help Center -> Customization. You can customize the header and/or footer using your own by clicking ...
Create an Action to connect AI Agent to other apps
An Action is a series of tasks that AI Agent performs on your behalf in multiple connected apps. Typically, requests from shoppers require your agents to make changes in one or more separate tools, like Shopify, a 3rd-party logistics platform, or your subscription portal ...
Billing & usage page
If you downgrade your plan, it'll take effect at the end of your current billing cycle, as shown on the warning label. If any changes are scheduled, there will also be a banner describing them on your Billing page. Once you have an account with ...
