Voice add-on subscription plans are billed monthly or yearly - you'll be charged for these at the beginning of your billing cycle, while any overages will be billed at the end of the billing cycle. Monthly Plans Plan NameMonthly costTickets per month$/ticket$/ ...
... Name and Description, make the appropriate changes in the Name and Description fields If you have a dropdown field type, make the appropriate changes under the Dropdown values section Select Save Changes when finished Re-order your customer fields Customer fields show up for agents in your ...
... codes. Change the width Copy the following code in your Shopify theme.liquid file. Instead of 1200, enter the value that suits your design. Change the background color Navigate to Settings -> Channels -> Help Center -> Customization and copy the following code in your Extra ...
The SMS Add-on is a supplementary subscription for Gorgias account holders. This subscription gives you access to the Gorgias SMS channel, allowing you to send and receive customer messages directly in your helpdesk. When customers send an SMS to your store, you'll automatically be ...
The Voice Add-on is a supplementary subscription for Gorgias account holders. This subscription gives you access to the Gorgias Voice channel, allowing you to create phone numbers, answer incoming customer calls, and make outbound calls from your helpdesk. Voice tickets aren't counted towards ...
Loris enables customer service teams to uncover needs and attitudes within the customer conversations you’re already having, across all your channels. Spot trends and potential issues, analyze agent performance and guide live interactions using AI to help you deliver the best experience. Loris’ CQA ( ...
We recommend these steps be performed by someone with a technical background. You can customize your Help Center further using HTML code by going to Settings -> Channels -> Help Center -> Customization. You can customize the header and/or footer using your own by clicking ...
An Action is a series of tasks that AI Agent performs on your behalf in multiple connected apps. Typically, requests from shoppers require your agents to make changes in one or more separate tools, like Shopify, a 3rd-party logistics platform, or your subscription portal ...
