The SMS Add-on is a supplementary subscription for Gorgias account holders. This subscription gives you access to the Gorgias SMS channel, allowing you to send and receive customer messages directly in your helpdesk. When customers send an SMS to your store, you'll automatically be ...
The Voice Add-on is a supplementary subscription for Gorgias account holders. This subscription gives you access to the Gorgias Voice channel, allowing you to create phone numbers, answer incoming customer calls, and make outbound calls from your helpdesk. Voice tickets aren't counted towards ...
Loris enables customer service teams to uncover needs and attitudes within the customer conversations you’re already having, across all your channels. Spot trends and potential issues, analyze agent performance and guide live interactions using AI to help you deliver the best experience. Loris’ CQA ( ...
We recommend these steps be performed by someone with a technical background. You can customize your Help Center further using HTML code by going to Settings -> Channels -> Help Center -> Customization. You can customize the header and/or footer using your own by clicking ...
If you downgrade your plan, it'll take effect at the end of your current billing cycle, as shown on the warning label. If any changes are scheduled, there will also be a banner describing them on your Billing page. Once you have an account with ...
... tickets by channel - the Open tickets metric represents the backlog left at the period's end while the Open & closed tickets by channel shows the total number of tickets per channel your team handles during the chosen period (the sum of each channel's Open ...
... You can choose between light and dark theme, and set the default font and the color that will be used for icons and hovers. Changing the primary font to a custom font changes the Help Center pages' design. It can also affect the text of the article if ...
... limited to 100 characters The email address left in the email field has to be a valid one and the field is limited to 100 characters The message field is limited to 5000 characters Supported file formats are: Image: .gif, .jpeg, .jpg, .png, .svg ...
