549 Results for "chat"
Loop Returns
... Search for Loop and click on it. 3. Click on the Connect App button. 4. Authorize the app. The Loop Returns portal places the Gorgias Chat at the bottom left side by default, as many merchants have side cart drawers that pop out on the right, which would ...
Ticket customer
... them as the ticket's customer if you recognize them later. We don't recommend setting customers when they're having a Chat conversation because it creates new tickets and the conversation is split - instead, you can merge the customer. Once you have the customer ...
Rebuy
... the customer shopping journey and drive greater LTV by leveraging one of the highest engaged and underutilized marketing channels on your storefront, the support chat. Benefit from Continuously Optimized Recommendations: Let Rebuy do the hard work for you! Intelligent recommendations mean the products we surface to your ...
Satisfaction survey (CSAT) 101
... survey is sent using the last message’s email channel (if the ticket channel is Email) or the associated email address for Chat tickets. Are surveys sent for social media tickets? No - surveys are only sent when the ticket channel is Chat, Email, ...
Review automation performance in the AI Agent Overview report
... Overview Use filters to change your view of the report. Select + Add Filter to add a new filter Date Aggregation Channel (Email, Chat, SMS) No data is shown for the past 72 hours Customer interactions are only considered automated after a ticket has been resolved ...
Connect your Facebook and Instagram
You need to be an Admin, Editor, or Moderator on Facebook to integrate a page, otherwise you won't be able to integrate and a warning banner will display. You can add one or multiple Facebook pages to Gorgias and manage these social conversations right from ...
Shopify Discount Code Generator
You can create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias, and further speed up your ticket processing. This feature will not only save your agents' coordination time but will also allow for on-the ...
AI Agent by My AskAI
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. My AskAI is the ultimate easy-to-setup, affordable AI customer service agent for Gorgias. We're the ...
