545 Results for "chat"
AfterShip Returns Center
... Shipping Labels Process Refunds Easily. Automatically retrieve the latest AfterShip Returns RMA status and relevant return details. Infuse data and visibility into customer support live chat and tickets. Pull up all return details with shopper emails and inject responses into Gorgias live chats and tickets with just one click. Empower ...
Next Commerce
... fast-growing DTC brands powered by Next Commerce and Gorgias. Integration benefits Receive and reply directly to messages from your support channels, live chats, and social media. Automatically sync Customer and Order information from Next Commerce alongside Gorgias tickets. Reduce CS handling time & costs, increase ...
Use Live Statistics to monitor ticket volume, agent status and call activity
... Go to Statistics → Live → Overview Use the filters at the top of the page to narrow results Channels: see results for specific channels like Chat, Contact Forms, Email, etc Agents: see results for specific Agents or Teams On the page you can see the following ...
Loop Returns
... Search for Loop and click on it. 3. Click on the Connect App button. 4. Authorize the app. The Loop Returns portal places the Gorgias Chat at the bottom left side by default, as many merchants have side cart drawers that pop out on the right, which would ...
Ticket customer
... them as the ticket's customer if you recognize them later. We don't recommend setting customers when they're having a Chat conversation because it creates new tickets and the conversation is split - instead, you can merge the customer. Once you have the customer ...
Rebuy
... the customer shopping journey and drive greater LTV by leveraging one of the highest engaged and underutilized marketing channels on your storefront, the support chat. Benefit from Continuously Optimized Recommendations: Let Rebuy do the hard work for you! Intelligent recommendations mean the products we surface to your ...
Satisfaction survey (CSAT) 101
Customer satisfaction ratings are one of the best ways to determine how well your team is supporting your customers as they're direct feedback from them. The ticket needs to contain at least one reply from an agent for the CSAT survey to trigger, but it doesn' ...
Review automation performance in the AI Agent Overview report
You can use the AI Agent Overview report to measure the overall performance of automation features including AI Agent, Flows, Order Management and Article Recommendations. The Overview reports give you a high-level view of how AI Agent and other automations impact your business. You can measure ...
