554 Results for "chat"
SLA Policies
... 2. Click on Create SLA button in the top right corner. You can also use one of our pre-made policies for Email, Chat, and Social media tickets by clicking on Create From Template button. 3. Add a user-friendly SLA name (for example, ...
Flows 101
... display different Flows per Chat and you'll be able to create, edit, change, or disable them for each of your Chat integrations and channels. Flows are channel agnostic - you can make the same Flow available in Chat, Help Center, and Contact Form ...
AfterShip Returns Center
... Shipping Labels Process Refunds Easily. Automatically retrieve the latest AfterShip Returns RMA status and relevant return details. Infuse data and visibility into customer support live chat and tickets. Pull up all return details with shopper emails and inject responses into Gorgias live chats and tickets with just one click. Empower ...
View filters and operators
... one of Matches tickets where the selected value is equal to any of the values in the list. If Channel is one of Email, Chat is chosen, the View will show tickets that came through either Email or Chat. Is not one of Matches tickets where the selected ...
Next Commerce
... fast-growing DTC brands powered by Next Commerce and Gorgias. Integration benefits Receive and reply directly to messages from your support channels, live chats, and social media. Automatically sync Customer and Order information from Next Commerce alongside Gorgias tickets. Reduce CS handling time & costs, increase ...
Use Live Statistics to monitor ticket volume, agent status and call activity
... Go to Statistics → Live → Overview Use the filters at the top of the page to narrow results Channels: see results for specific channels like Chat, Contact Forms, Email, etc Agents: see results for specific Agents or Teams On the page you can see the following ...
Loop Returns
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Loop allows Shopify brands to automate their entire returns process, including exchanges. With Loop and Gorgias, you can allow customers ...
Ticket customer
The ticket customer is the person who reached out and opened a support ticket with you to ask a question or get some assistance with an issue. In Gorgias, whenever one of your customers opens a ticket with you, our system will automatically match the customer profile to ...
