... 2. Click on Create SLA button in the top right corner. You can also use one of our pre-made policies for Email, Chat, and Social media tickets by clicking on Create From Template button. 3. Add a user-friendly SLA name (for example, ...
... or Admin permissions to set up Actions for AI Agent You must have AI Agent enabled on Email (currently Agent cannot perform Actions on Chat). Create an Action An Action consists of one or more steps that AI Agent needs to perform in your connected apps in order ...
... display different Flows per Chat and you'll be able to create, edit, change, or disable them for each of your Chat integrations and channels. Flows are channel agnostic - you can make the same Flow available in Chat, Help Center, and Contact Form ...
... a customer, this will be considered a billable ticket, even if the customer doesn't respond. If a customer interacts with a Chat campaign and sends a message through it, this'll also be considered a billable ticket, even if the agent doesn' ...
You can use Gorgias’s set of Live Statistics dashboards to monitor your team’s daily activity, assess ticket volume and staffing needs, and identify opportunities to improve customer experience. Use the Live Overview report to monitor support volume Use the Live Agents report to monitor ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Loop allows Shopify brands to automate their entire returns process, including exchanges. With Loop and Gorgias, you can allow customers ...
The ticket customer is the person who reached out and opened a support ticket with you to ask a question or get some assistance with an issue. In Gorgias, whenever one of your customers opens a ticket with you, our system will automatically match the customer profile to ...
Note: to use this feature, you should have some familiarity with making HTTP requests to communicate with other applications. Otherwise, it is recommended that you ask a developer for help. You can use a visual workflow builder to create custom Actions for AI Agent that align with ...
