263 Results for "chat"
Next Commerce
... fast-growing DTC brands powered by Next Commerce and Gorgias. Integration benefits Receive and reply directly to messages from your support channels, live chats, and social media. Automatically sync Customer and Order information from Next Commerce alongside Gorgias tickets. Reduce CS handling time & costs, increase ...
Use Live Statistics to monitor ticket volume, agent status and call activity
... Go to Statistics → Live → Overview Use the filters at the top of the page to narrow results Channels: see results for specific channels like Chat, Contact Forms, Email, etc Agents: see results for specific Agents or Teams On the page you can see the following ...
Loop Returns
... Search for Loop and click on it. 3. Click on the Connect App button. 4. Authorize the app. The Loop Returns portal places the Gorgias Chat at the bottom left side by default, as many merchants have side cart drawers that pop out on the right, which would ...
Ticket customer
... them as the ticket's customer if you recognize them later. We don't recommend setting customers when they're having a Chat conversation because it creates new tickets and the conversation is split - instead, you can merge the customer. Once you have the customer ...
Rebuy
... the customer shopping journey and drive greater LTV by leveraging one of the highest engaged and underutilized marketing channels on your storefront, the support chat. Benefit from Continuously Optimized Recommendations: Let Rebuy do the hard work for you! Intelligent recommendations mean the products we surface to your ...
Satisfaction survey (CSAT) 101
... survey is sent using the last message’s email channel (if the ticket channel is Email) or the associated email address for Chat tickets. Are surveys sent for social media tickets? No - surveys are only sent when the ticket channel is Chat, Email, ...
Review automation performance in the AI Agent Overview report
You can use the AI Agent Overview report to measure the overall performance of automation features including AI Agent, Flows, Order Management and Article Recommendations. The Overview reports give you a high-level view of how AI Agent and other automations impact your business. You can measure ...
Connect your Facebook and Instagram
You need to be an Admin, Editor, or Moderator on Facebook to integrate a page, otherwise you won't be able to integrate and a warning banner will display. You can add one or multiple Facebook pages to Gorgias and manage these social conversations right from ...
