... feature (Flows, Order Management or Article recommendations) Select the Channels tab Open the Currently viewing dropdown menu to select a Channel (Chat, Email, Contact Form) Select Test to review your automated workflow on the chosen channel If you have more than one ecommerce ...
... using BigCommerce customer data in Rules Create and duplicate orders from your Gorgias dashboard Refund orders directly from Gorgias FAQs How do I install Gorgias Chat on my BigCommerce store? You will want to follow the custom installation instructions that can be found here. Can I connect more than ...
... this isn't visible to shoppers) Select the Trigger button and enter a name (this will be visible to your shoppers in Chat and used to start the Flow - for example, "How do I know my shoe size?").5. Select the ...
... conversation, you want Chat to be inviting and obvious Is Chat being covered by other apps on the page? → go to Settings > Chat > Appearance to change the Chat widget position Does the widget clearly indicate that shoppers can use it to Chat → consider changing the Chat ...
... Campaigns are available only to Convert subscribers and can be managed solely by admins. Steps 1. Navigate to Settings -> Convert -> your Chat -> Campaigns. 2. Click on the Create Campaign From Library button in the top right corner. 3. You'll see four sections ...
... may view the Campaign performance report Only Team Leads and Admins can download data Review your campaign performance data Go to Settings → Convert Select a Chat from the sidebar, then select Performance Use the menus at the top of the page to filter your data Open the campaigns menu ...
... page, a ticket will be created. From here you can handle all conversations just like you would with tickets from other channels, like Chat or email. You can also apply Macros, tag your tickets, and assign them to specific agents. When you reply to a comment ...
Order Management is part of Automate and can be used in your Help Center. With Order Management, your customer can choose to receive a one-time password (6-digit verification code) via email or SMS to log in by inputting the code in the Order ...
