217 Results for "chat"
Octocom
... appear on the website, you will also need to integrate a Shopify store by selecting a paid subscription, as well as embed the chat on the website. To add the chatbot to the website, subscribe a Shopify store, then follow these steps: Shopify admin- ...
Change AI Agent's name
... 's name. SMS — in AI Agent > SMS, configure a footer that AI Agent appends to the first message in each SMS conversation. Chat — the chat widget displays a link to your privacy policy. When AI Agent is enabled on chat, Gorgias automatically adds "This chat ...
Dondy
... will appear, where you can also disconnect the app: Whenever a customer sends a WhatsApp message, it will appear in the Dondy chat application. At the same time: A new customer is created in Gorgias (if the customer does not already exist). A new ...
Order Management: create a new scenario to report order issues
... an automatic reply when the shopper chooses an option Use the toggle to enable or disable Ask customers if your response was helpful. A ticket is created only if the shopper says they need more help. When you change your Chat language, Order Management will change to match it.
Frate Returns & Recommerce
... the same email as in the return the data should show in the widget: Limitations Starting a return directly from the website’s chat will come in future releases. For now, if a customer reaches out to the merchant, their team will create a return in ...
Preview AI Agent responses with test conversations
... channel and audience You can customize your test conversation to preview how AI Agent responds in specific scenarios, like whether the conversation happens on chat or email, with a new customer or with someone who has an existing customer profile and order history. Open the dropdown menu in ...
Tickets Sidebar 101
... that they require an immediate response. With Auto-Assignment and your status set to Available -> the Live chats section includes all open chat-like conversations that are assigned to you. With Auto-Assignment off and your status set to Available -> the Live chats ...
How you're billed for using Gorgias
When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...
