555 Results for "chat"
Sendcloud
... so your support team can jump in fast! Choose which events to track (like lost parcels, address errors, or pickup point changes), and Sendcloud will push them straight into Gorgias, linked to the right Customer Profile. These events currently include: Shipment lost ...
Percepto.CX
... find statistics about your Products with highest negative sentiment ratio, Topics with highest negative sentiment mentions, and a Feedback volume tracker across different channels. All will be based on your Gorgias and Shopify data, with a clear and easy overview that your CX Team can act on ...
Amplify.ai
... regular support request. Amplify.ai is an AI-powered customer engagement platform helping merchants achieve better ROI using various marketing automation tools built for channels such as Facebook, Instagram, SMS, Facebook Messenger, etc. Customers interacting with the brand using Facebook Messenger might ask for customer ...
Help Center font library
Changing the primary font changes the Help Center page design and can also affect the text of the article if the text doesn't have a font-family set from the article editor. It's possible to remove the font using the Clear Formatting buttonin the text ...
Send and receive email from Gorgias with the Outlook integration (Microsoft 365)
To set up Email as a channel in Gorgias, you can connect your Outlook or Microsoft 365 account to your Gorgias inbox. When you connect Outlook to Gorgias, all new messages received at your support email address will appear as tickets in your helpdesk. To complete the setup ...
Send and receive email from Gorgias with the Gmail integration
To set up Email as a channel in Gorgias, you can connect your Gmail or Google workspace account to your Gorgias inbox. When you connect Gmail to Gorgias, all new messages received at your support email address will appear as tickets in your helpdesk. To complete the setup ...
View event logs for AI Agent Actions
AI Agent uses Actions to make changes in the apps that you use to run your store and resolve shoppers’ tickets. Admins and Team Leads can see an event log for each Action that AI Agent uses to respond to shoppers’ tickets. Each log provides a record of ...
Voice tickets and events
Voice tickets don't have messages, they only have events - this changes the way they're handled by Rules and Views. Views Sort order To reorder Voice tickets in a View, use Ticket created and Ticket updated. Attributes like New message in ticket won' ...
