AI Agent uses Actions to make changes in the apps that you use to run your store and resolve shoppers’ tickets. Admins and Team Leads can see an event log for each Action that AI Agent uses to respond to shoppers’ tickets. Each log provides a record of ...
Voicemail 1. Go to Settings -> Channels -> Voice -> your Voice integration -> Voicemail. 2. Select voicemail type between voice recording, text-to-speech, or none - selecting None will disable the Voicemail. 3. Choose if you want the same voicemail ...
Sections can be renamed, an emoji added to them or changed, and they can be reordered to organize your workspace. Reordering You can simply reorganize the list of sections by dragging and dropping them - a slight blue line will appear to display the target location of where ...
... channels are isolated differently from other channels. Views should be filtered using Tags > contains one of > (xxx) xxx-xxxx. Rules Channel filter Due to the nature of the Voice integration, call tickets/channels are isolated differently from other channels. Rules should be set ...
SMS add-on subscription plans are billed monthly or yearly - you'll be charged for these at the beginning of your billing cycle, while any overages will be billed at the end of the billing cycle. Monthly Plans Plan NameMonthly costTickets per month$/ticket$/ ...
Voice add-on subscription plans are billed monthly or yearly - you'll be charged for these at the beginning of your billing cycle, while any overages will be billed at the end of the billing cycle. Monthly Plans Plan NameMonthly costTickets per month$/ticket$/ ...
... Name and Description, make the appropriate changes in the Name and Description fields If you have a dropdown field type, make the appropriate changes under the Dropdown values section Select Save Changes when finished Re-order your customer fields Customer fields show up for agents in your ...
... codes. Change the width Copy the following code in your Shopify theme.liquid file. Instead of 1200, enter the value that suits your design. Change the background color Navigate to Settings -> Channels -> Help Center -> Customization and copy the following code in your Extra ...
