Changing the primary font changes the Help Center page design and can also affect the text of the article if the text doesn't have a font-family set from the article editor. It's possible to remove the font using the Clear Formatting buttonin the text ...
AI Agent uses Actions to make changes in the apps that you use to run your store and resolve shoppers’ tickets. Admins and Team Leads can see an event log for each Action that AI Agent uses to respond to shoppers’ tickets. Each log provides a record of ...
Voicemail 1. Go to Settings -> Channels -> Voice -> your Voice integration -> Voicemail. 2. Select voicemail type between voice recording, text-to-speech, or none - selecting None will disable the Voicemail. 3. Choose if you want the same voicemail ...
USA/Canada 1. Go to Settings -> Channels -> Voice. 2. Click on Add Voice in the top right corner. 3. Enter an Integration title and select Create phone number from the Phone number drop-down menu. 4. Enter a Title. 5. Select United States under ...
Sections can be renamed, an emoji added to them or changed, and they can be reordered to organize your workspace. Reordering You can simply reorganize the list of sections by dragging and dropping them - a slight blue line will appear to display the target location of where ...
... channels are isolated differently from other channels. Views should be filtered using Tags > contains one of > (xxx) xxx-xxxx. Rules Channel filter Due to the nature of the Voice integration, call tickets/channels are isolated differently from other channels. Rules should be set ...
SMS add-on subscription plans are billed monthly or yearly - you'll be charged for these at the beginning of your billing cycle, while any overages will be billed at the end of the billing cycle. Monthly Plans Plan NameMonthly costTickets per month$/ticket$/ ...
Voice add-on subscription plans are billed monthly or yearly - you'll be charged for these at the beginning of your billing cycle, while any overages will be billed at the end of the billing cycle. Monthly Plans Plan NameMonthly costTickets per month$/ticket$/ ...
