222 Results for "chat"
Alloy Automation
... in Gorgias, and under Credentials in Alloy. From now on, you can use Alloy to connect Gorgias with various different apps in their catalog via Workflows, and automate your daily processes. Limitations This app is currently available for Shopify and BigCommerce users only. You can build multiple ...
PureProfit.ai
... the following data sync: Ticket volume and status Daily Average first response time Daily Average resolution time Daily CSAT score Daily Ticket tags and categories Daily Agent performance metrics Daily If the data hasn’t synced and is still missing after 48 hours, disconnect the integration and ...
Gorgias Analytics: Insights reports
... -used values for the selected ticket field. Tickets using values outside the top 10 are grouped into an "Outside of Top used" category. Trend: how the top 10 values have changed over the selected timeframe, grouped by the date each value was applied to a ...
Import and export Help Center articles
... column, choose Auto-generate when possible (for Article Excerpt and Category Slug). If no auto-generation is available (for Category Name and Category Descriptions), leave those fields unselected. If you're uploading your own Article Slug or Category Slug, make ...
Help Center Statistics
... be adapted. The from # refers to the number it was in the previous period. Performance This section will provide more detailed information about each category and article. The Article views graph will help you understand an article's effectiveness during the selected period - you'll see ...
Contact Reason AI-Powered Suggestions
... Contact Reasons should cover as much ground as possible As best as you can, try and cover every unique Contact Reason in a given category - if you make a Contact Reasons category for subscriptions, consider all unique situations that can cause a customer to reach out ( ...
Pinch AI
This integration was built by our partners, and the wait time in case of any technical issues might be a bit longer than for a regular support request. Pinch AI is an AI-powered platform for e-commerce businesses to improve return experiences and customer loyalty. It ...
Social Media: WhatsApp message templates
Who can use this feature? • Everyone (except Observers) can send an approved template from a ticket • The account owner and admins can review the full template list in your helpdesk settings (templates themselves are created in Meta's WhatsApp Manager) All Helpdesk plans ( ...
