551 Results for "chat"
Login Issues
If you're experiencing issues with logging in to Gorgias, as a first troubleshooting step please try to clear your Cache & Cookies. If you've used Google or Microsoft 365 SSO to sign in to Gorgias, you won't have an option to change ...
Default Tags
... by almost every business. Here are the default Gorgias Tags: already-shipped auto-close auto-reply cancel order cancel/refund change order damaged discount request edit-address full-refund instructions Negative Comment not-received not-shipped ORDER-CHANGE/CANCEL ...
Attentive SMS Marketing
... regular support request. Attentive is a personalized mobile messaging platform for e-commerce and retail brands that can quickly become a top 3 revenue channel. Using real-time behavioral data, Attentive automatically sends text messages to each subscriber at every step of the customer lifecycle. If you ...
Contact Form Views and Rules
... reply to these tickets. Views To see all open tickets created from your Contact Form, create a View using the Status is Open and Channel is Contact Form filters. Rules Auto-tag Contact Form tickets Auto-assign Contact Form tickets Auto-reply based on Contact Form ...
Common HTML customization examples
... : The example below will customize the font for specific HTML elements: The example below will customize the font for all article bodies: Changing the timezone at the bottom of contact cards You can add a custom HTML code that changes the text inside the timezone-abbr ...
Take action on tickets in bulk
... read/unread Change ticket priority Export tickets Delete tickets Requirements Bulk actions are available on all Helpdesk plans Everyone (except Observers) can change the ticket status, assign tickets, apply macros, mark tickets read or change priority in bulk Only Lead agents and Admins can ...
Create a Help Center, Article, or Category
... , create an article, and create a category and subcategory to put your articles in. Steps Create a Help Center 1. Navigate to Settings → Channels -> Help Center -> Articles. 2. Click on Create Help Center in the upper right. 3. Enter your Help Center name and ...
Edit a customer
... number or email address) in their Shopify profile will sync with Gorgias, but the sync works only one way - if you make changes in their Gorgias profile, it won't be reflected in Shopify. Steps Edit a customer via the customer settings page 1. Click ...
