You can set up Rules that will send out an automated response to let your customers know when you are available, answer their most commonly asked questions, provide them with their tracking number, etc. Auto-reply Rules can't be applied to ChannelReply tickets nor ...
This option is available only if you are on Shopify Plus. You can use Macros to create custom gift card codes and set their value directly from Gorgias. Steps Install the developer app in Shopify 1. In Shopify, navigate to Settings -> Apps and sales channels -> ...
ShipMonk is a third-party logistics (3PL) provider that allows you to manage fulfillment, inventory and shipping for your online store. When you set up an Action for ShipMonk in Gorgias, AI Agent can fully resolve requests from shoppers who want to make changes to ...
... What types of charts can I add to a dashboard? Available chart types include Bar Charts, Line Graphs, Donut Charts, KPI Charts, and Tables. How many charts can I add to a single dashboard? Each dashboard can contain up to 20 charts. Can I ...
If you're using Microsoft Exchange, this guide will help you create a forwarding integration. You'll need to be logged into Gorgias as an Admin and be logged into the email account you're trying to integrate. Steps 1. Navigate to Settings -> Channels ...
If you're using Shared Outlook, this guide will help you set up forwarding for it - you'll need to be logged into Gorgias as an Admin and be logged into the inbox of the Shared email address. Steps 1. Navigate to Settings -> Channels ...
If you're experiencing issues with logging in to Gorgias, as a first troubleshooting step please try to clear your Cache & Cookies. If you've used Google or Microsoft 365 SSO to sign in to Gorgias, you won't have an option to change ...
... by almost every business. Here are the default Gorgias Tags: already-shipped auto-close auto-reply cancel order cancel/refund change order damaged discount request edit-address full-refund instructions Negative Comment not-received not-shipped ORDER-CHANGE/CANCEL ...
