248 Results for "chat"
Send and receive email from Gorgias with the Gmail integration
... Click Save Changes. Learn how to set your email signature using variables, rich text formatting, emoji, and more. Tag tickets with Gmail categories When you receive an email in your Gmail inbox, Google can automatically categorize it as either Primary, Social, Promotion, Update ...
Churn Buster
... "Churn Buster Campaign Alerts". 3. When prompted to choose a Trigger App, use the search and choose Webhooks by Zapier. 4. Choose Catch Hook. 5. Click Continue (if prompted, ignore the notification to Pick off a child key) 6. Copy the URL on screen ...
WhatsApp 101
... 7. Create your WhatsApp Business Account (or select an existing one) - you'll be asked to submit your Display Name, Category, and Business Description. If you select an existing account, make sure it's one that had been created via Gorgias: ...
Help Center templates
We're providing six general templates in your helpdesk that can get your Help Center assembled and organized quickly - just make sure you review them and add specific data related to your business before publishing them. You can download some layout templates in .csv format here. They' ...
Learnings from Help Center reporting
Having an informative Help Center greatly improves customer experience and contributes to time and cost savings. It enables shoppers to find consistent information on your products and services 24/7 and helps build trust and brand recognition - it can even attract new customers by improving the visibility of ...
Automatically score the quality of your tickets with Auto QA
Whenever your agents close a new conversation with a customer, Gorgias uses Auto QA to automatically evaluate and assign a quality score to the ticket using AI. Rather than manually checking tickets, your reviewers can use the scores from Auto QA to better understand your team’s ...
Yotpo
Yotpo is a user-generated content tool for merchants including customer reviews, visual marketing, loyalty, and referrals. This feature is only available if you're on the Yotpo Premium plan. With the integration, you can: See the customer's Yotpo status Review ...
Influencer Hero
This integration was built by our partners, and the wait time in case of any technical issues might be a bit longer than for a regular support request. Influencer Hero’s integration with Gorgias helps customer support teams instantly identify influencers or customers with notable social media presence ...
