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AI Agent Actions: Shipmonk

ShipMonk is a third-party logistics (3PL) provider that allows you to manage fulfillment, inventory and shipping for your online store. When you set up an Action for ShipMonk in Gorgias, AI Agent can fully resolve requests from shoppers who want to make changes to ...

Track key performance indicators with Statistics Dashboards

... What types of charts can I add to a dashboard? Available chart types include Bar Charts, Line Graphs, Donut Charts, KPI Charts, and Tables. How many charts can I add to a single dashboard? Each dashboard can contain up to 20 charts. Can I ...

Login Issues

If you're experiencing issues with logging in to Gorgias, as a first troubleshooting step please try to clear your Cache & Cookies. If you've used Google or Microsoft 365 SSO to sign in to Gorgias, you won't have an option to change ...

Default Tags

... by almost every business. Here are the default Gorgias Tags: already-shipped auto-close auto-reply cancel order cancel/refund change order damaged discount request edit-address full-refund instructions Negative Comment not-received not-shipped ORDER-CHANGE/CANCEL ...

Attentive SMS Marketing

... regular support request. Attentive is a personalized mobile messaging platform for e-commerce and retail brands that can quickly become a top 3 revenue channel. Using real-time behavioral data, Attentive automatically sends text messages to each subscriber at every step of the customer lifecycle. If you ...

Contact Form Views and Rules

... reply to these tickets. Views To see all open tickets created from your Contact Form, create a View using the Status is Open and Channel is Contact Form filters. Rules Auto-tag Contact Form tickets Auto-assign Contact Form tickets Auto-reply based on Contact Form ...

Common HTML customization examples

... : The example below will customize the font for specific HTML elements: The example below will customize the font for all article bodies: Changing the timezone at the bottom of contact cards You can add a custom HTML code that changes the text inside the timezone-abbr ...

Create a Help Center, Article, or Category

Only Admins and Leads can access, set up, and manage the Help Center integration. We'll go through how to set up a Help Center, create an article, and create a category and subcategory to put your articles in. Steps Create a Help Center 1 ...