545 Results for "chat"
Embed the Contact Form on your Website
... - you'll have incoming queries turned into tickets. The Form will always be visible on your Contact Form settings page so you can change its position, view, or delete it entirely. Steps 1. Go to Settings -> Channels -> Contact Form -> Forms ...
Tickets Panel
Agents can preview and manage tickets from a dedicated Tickets panel - users can see the outline of tickets they're set to handle without leaving the one they're currently working on. The blue icon of the channel shows that there's a new message from ...
Merge or sort Tags
You can sort your Tags to look through them in a specific order or merge some Tags together if you have duplicates. Sort By default, Tags will be sorted based on which ones have been used the most. You can change this between ascending and descending by clicking on ...
Users 101
In Gorgias, you can add multiple users to your account and assign them specific roles. User roles will allow the Account Owner to limit access to specific parts of your account and actions that users can take within it. FAQs I'm unable to change my user email ...
Auto-reply Rule best practices
You can set up Rules that will send out an automated response to let your customers know when you are available, answer their most commonly asked questions, provide them with their tracking number, etc. Auto-reply Rules can't be applied to ChannelReply tickets nor ...
Create gift card in Shopify
This option is available only if you are on Shopify Plus. You can use Macros to create custom gift card codes and set their value directly from Gorgias. Steps Install the developer app in Shopify 1. In Shopify, navigate to Settings -> Apps and sales channels -> ...
AI Agent Actions: Shipmonk
ShipMonk is a third-party logistics (3PL) provider that allows you to manage fulfillment, inventory and shipping for your online store. When you set up an Action for ShipMonk in Gorgias, AI Agent can fully resolve requests from shoppers who want to make changes to ...
Login Issues
If you're experiencing issues with logging in to Gorgias, as a first troubleshooting step please try to clear your Cache & Cookies. If you've used Google or Microsoft 365 SSO to sign in to Gorgias, you won't have an option to change ...
