... - you'll have incoming queries turned into tickets. The Form will always be visible on your Contact Form settings page so you can change its position, view, or delete it entirely. Steps 1. Go to Settings -> Channels -> Contact Form -> Forms ...
Agents can preview and manage tickets from a dedicated Tickets panel - users can see the outline of tickets they're set to handle without leaving the one they're currently working on. The blue icon of the channel shows that there's a new message from ...
You can sort your Tags to look through them in a specific order or merge some Tags together if you have duplicates. Sort By default, Tags will be sorted based on which ones have been used the most. You can change this between ascending and descending by clicking on ...
... AI Agent during the selected timeframe, regardless of when the tickets were created. This metric excludes Rule-based responses. Customer Satisfaction The average CSAT score for tickets assigned to AI Agent for surveys sent within the selected timeframe. Learn more about CSAT surveys. Tickets Replied The total number ...
In Gorgias, you can add multiple users to your account and assign them specific roles. User roles will allow the Account Owner to limit access to specific parts of your account and actions that users can take within it. FAQs I'm unable to change my user email ...
ShipHero is a third-party logistics (3PL) provider that allows you to manage warehouse and shipping for your online store. When you set up an Action for ShipHero in Gorgias, AI Agent can fully resolve requests from shoppers who want to make changes to their order ...
ShipStation is a third-party logistics (3PL) shipping platform that allows you to manage small parcel shipping for your online store. When you set up an Action for ShipStation in Gorgias, AI Agent can fully resolve requests from shoppers who want to make changes to their ...
You can set up Rules that will send out an automated response to let your customers know when you are available, answer their most commonly asked questions, provide them with their tracking number, etc. Auto-reply Rules can't be applied to ChannelReply tickets nor ...
