248 Results for "chat"
Best practices for writing Guidance
... written? Still not sure what to write? Use the following table for inspiration. While it’s not exhaustive, it covers broad categories of interactions that most brands have with their shoppers. You can also find inspiration on our blog. CategoryScenarioExample customer inquiry Order management Returns Exchanges ...
About Managed Ticket Fields
... of tickets that it handles (for example, handover, closed or snoozed) AI Agent Sales Opportunity → AI Agent uses this field to categorize tickets where its Shopping Assistant skills were used to engage with shoppers AI Agent Sales Discount → AI Agent uses this field to categorize tickets ...
ClientZen
... app’s sentiments: You can also create custom segments and filter the tickets as needed. Under the Taxonomy tab, create a new category or segment, add the desired filters, and generate the data: Additionally, if you go to Settings>Exclusions, you ...
AI Library
... it in English. Some of the suggestions may be already covered in your existing articles. When approved, articles will be uncategorized. They need to be manually moved to one of the existing categories, or a new category. AI won't capture tone of voice or formatting preferences
AI-Generated Help Center Articles
... your Help Center. Click on Next. Click on Finish. You can see all of the selected suggestions and templates in the Articles tab and create Categories and Subcategories for them. All of the articles that are listed as Public will be visible online after you publish your Help Center. To ...
Create Actions: use advanced options to build custom Actions for AI Agent
Note: to use this feature, you should have some familiarity with making HTTP requests to communicate with other applications. Otherwise, it is recommended that you ask a developer for help. You can use a visual workflow builder to create custom Actions for AI Agent that align with ...
Toll-free Verification
Gorgias's phone provider Twilio mandates that all US and Canada-bound messages sent by toll-free SMS numbers are allowed only if they've passed the Toll-Free verification process. This information is then used to help identify the end business sending messages and ...
Hive
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Hive allows you to track and manage your Hive shipments directly in Gorgias. It empowers Direct-to-Consumer (D2C ...
