... ie. help.brand-name.com), and click Add Domain. 7. You can use the Check Status button below to see if the changes are live - the status changes to "Connected" from "Verification in progress" (it can take up to 48h).
Recharge is a recurring payment app for Shopify - the integration with Gorgias helps you manage subscriptions. Display Recharge subscriptions next to support tickets in the widget sidebar. Cancel or reactivate subscriptions, refund (partially or totally) a charge, etc. Use Macro variables: embed customer' ...
... - you'll have incoming queries turned into tickets. The Form will always be visible on your Contact Form settings page so you can change its position, view, or delete it entirely. Steps 1. Go to Settings -> Channels -> Contact Form -> Forms ...
Agents can preview and manage tickets from a dedicated Tickets panel - users can see the outline of tickets they're set to handle without leaving the one they're currently working on. The blue icon of the channel shows that there's a new message from ...
You can sort your Tags to look through them in a specific order or merge some Tags together if you have duplicates. Sort By default, Tags will be sorted based on which ones have been used the most. You can change this between ascending and descending by clicking on ...
In Gorgias, you can add multiple users to your account and assign them specific roles. User roles will allow the Account Owner to limit access to specific parts of your account and actions that users can take within it. FAQs I'm unable to change my user email ...
You can set up Rules that will send out an automated response to let your customers know when you are available, answer their most commonly asked questions, provide them with their tracking number, etc. Auto-reply Rules can't be applied to ChannelReply tickets nor ...
This option is available only if you are on Shopify Plus. You can use Macros to create custom gift card codes and set their value directly from Gorgias. Steps Install the developer app in Shopify 1. In Shopify, navigate to Settings -> Apps and sales channels -> ...
