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Attentive SMS Marketing

... regular support request. Attentive is a personalized mobile messaging platform for e-commerce and retail brands that can quickly become a top 3 revenue channel. Using real-time behavioral data, Attentive automatically sends text messages to each subscriber at every step of the customer lifecycle. If you ...

Contact Form Views and Rules

... reply to these tickets. Views To see all open tickets created from your Contact Form, create a View using the Status is Open and Channel is Contact Form filters. Rules Auto-tag Contact Form tickets Auto-assign Contact Form tickets Auto-reply based on Contact Form ...

Common HTML customization examples

... : The example below will customize the font for specific HTML elements: The example below will customize the font for all article bodies: Changing the timezone at the bottom of contact cards You can add a custom HTML code that changes the text inside the timezone-abbr ...

Zoho

... be logged into Gorgias as an Admin and be logged into the Zoho email you're trying to integrate. Steps 1. Navigate to Settings → Channels → Email. 2. Click Add Email Address, then Connect Other Email Provider. 3. Enter your Address name and Email address. 4. Click Connect This ...

Office365 Standalone

... into Gorgias as an Admin and be logged into the Office365 account you're trying to integrate. Steps 1. Navigate to Settings -> Channels -> Email. 2. Click Add Email Address in the top right. 3. Click on Connect Office365 Email Account.4. You'll be ...

Gmail Standalone

... into Gorgias as an Admin and be logged into the Gmail account you're trying to integrate. Steps 1. Navigate to Settings -> Channels -> Email. 2. Click on Add Email Address in the top right corner. 3. Click on Connect Google Email Account. 3. Choose a ...

Create a Help Center, Article, or Category

... , create an article, and create a category and subcategory to put your articles in. Steps Create a Help Center 1. Navigate to Settings → Channels -> Help Center -> Articles. 2. Click on Create Help Center in the upper right. 3. Enter your Help Center name and ...

Edit a customer

... number or email address) in their Shopify profile will sync with Gorgias, but the sync works only one way - if you make changes in their Gorgias profile, it won't be reflected in Shopify. Steps Edit a customer via the customer settings page 1. Click ...