... Quick install re-injects chat in its default state, removing any visual customization. If you want to customize the visual aspect of the Chat widget, you can add additional CSS rules to each of the three following sections: The Chat button The Chat window Chat campaigns ...
... ;})}); initGorgiasChatPromise.then(function () { // Edit business hours on the go, if `Hide chat outside of business hours` is enabled, the chat will automatically appear or disappear. GorgiasChat.setCustomBusinessHours({ // Using a timezone ...
This suggestion isn't an official feature of our Chat widget, so our support for it is limited - we recommend that it be implemented by someone with a technical background. The Chat will adjust font and icon color based on your configuration under the Appearance tab to ...
... will always be based on the channel that the customer used to send the first message. For example, if a ticket starts as a Chat but later turns into an email thread, the ticket will still be considered a Chat ticket - this is also important for sending ...
... time), your chatters will know how long they'll most likely have to wait for a reply back from an agent via Chat which helps set the right expectations for your customers. The estimated wait time is the median first response time from the 10 last Chat ...
... Chat widget 1. Navigate to Settings -> Channels -> Help Center -> your Help Center -> Contact. 2. Toggle the Enable chat widget option on and choose the Chat integration from the list. 3. Click Save Changes. Enable the Chat contact card 1. Navigate to Settings ...
... , tag the ticket, reassign the ticket, and enable the agent to edit the note of the last order in Shopify. Example: Chat These Macros are specifically formatted for Chat - no greeting, no sign-off/signature, and only short, impactful sentences ...
Email capture is an email address prompt that influences how customers interact with Chat when starting a conversation for the first time. The email capture prompt is sent from the account's bot and includes the automated indicator. There are 3 settings to choose from: Email captureRequirementDescription Disabled ...
