This suggestion isn't an official feature of our Chat widget, so our support for it is limited - we recommend that it be implemented by someone with a technical background. The Chat will adjust font and icon color based on your configuration under the Appearance tab to ...
... will always be based on the channel that the customer used to send the first message. For example, if a ticket starts as a Chat but later turns into an email thread, the ticket will still be considered a Chat ticket - this is also important for sending ...
... time), your chatters will know how long they'll most likely have to wait for a reply back from an agent via Chat which helps set the right expectations for your customers. The estimated wait time is the median first response time from the 10 last Chat ...
... Chat widget 1. Navigate to Settings -> Channels -> Help Center -> your Help Center -> Contact. 2. Toggle the Enable chat widget option on and choose the Chat integration from the list. 3. Click Save Changes. Enable the Chat contact card 1. Navigate to Settings ...
... , tag the ticket, reassign the ticket, and enable the agent to edit the note of the last order in Shopify. Example: Chat These Macros are specifically formatted for Chat - no greeting, no sign-off/signature, and only short, impactful sentences ...
... as only ~30% of customers will start a conversation if they have to provide an email address first. Steps 1. Go to Settings -> Channels -> Chat -> your Chat integration -> Preferences. 2. Toggle Enable email capture on. 3. Select Optional or Required.
We don't recommend setting customers when they're having a Chat conversation because it creates new tickets and the conversation is split - instead, you can merge the customer. 1. Ask the customer for their name, email address, phone number, or order number ...
... Please also check Google Workspace for Routing and Compliance settings to ensure Gmail emails are not going into Zendesk after integrating a direct Gmail integration. Chat Go to Settings → Channels → Chat → Add Chat and check out our article on how to set up your Chat widget. Social Go to Settings ...
