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Sendgrid email domain verification

... verifying your domain, you will need to have admin access to both your Gorgias account and your domain registrar. Steps 1. Go to Settings → Channels → Email -> the email address you wish to configure. 2. Go to the Outbound Verification tab. 3. Click on Verify Domain - this ...

Mailgun email domain verification

... verifying your domain, you will need to have admin access to both your Gorgias account and your domain registrar. Steps 1. Go to Settings → Channels → Email. 2. Select the integration you wish to configure. 3. Go to Domain verification. If successful this will create a key, displaying the ...

Set up a trial account

... prompted to enter your details and create a password to set up your account. For security purposes, your password should be at least 14 characters long and should contain a combination of upper case and lower case letters, as well as numbers. 3. You'll be prompted ...

Ortto

... journey marketing platform designed for businesses that sell online to unify their customer data, define their target audiences, and create automated multi-channel customer journeys. With Gorgias for Ortto, you can combine your Shopify and Gorgias data seamlessly to have a single view of your customer ...

Satisfaction (CSAT)

... specified time period, how many were responded to, the average rating, and the rating distribution. You'll also see how this changed in comparison to the previous period - you can hover over the percentage to see the delta it's being compared against. Below ...

Automate pricing

... (or year, for annual plans), just like the Helpdesk. If you exceed the limit, you can either upgrade or get charged overages. Higher plans offer more interactions at a lower price per automated interaction. Monthly Pricing Model Pricing Tier Automated Interactions Cost ($/ ...

Stay AI (Retextion)

... churn with the most comprehensive subscription app on Shopify. Stay AI is the ultimate solution for businesses looking to turn their subscription into a performance channel. Their AI-driven models learn from your shoppers' behavior, giving you the tools to optimize customer retention and increase customer lifetime ...

Exports

... survey, and other useful information. Here's the full list of fields that are included in the export: Ticket id Tags Initial channel Last used integration name Last used integration type Created by an agent Subject Creation date Closed date Survey score Survey replied date Assignee name ...