551 Results for "chat"
Compare and restore previous versions of articles or guidance
... version or draft and the current version. Tip: When editing help center articles and guidance, you can leave a note to document the changes you made and why. Restore a previous article or guidance version If you want to revert changes you’ve made to a help ...
Set up a trial account
... to enter your details and create a password to set up your Gorgias account. For security purposes, your password should be at least 14 characters long and should contain a combination of upper case and lower case letters, as well as numbers. 3. You'll be prompted ...
Satisfaction (CSAT)
... specified time period, how many were responded to, the average rating, and the rating distribution. You'll also see how this changed in comparison to the previous period - you can hover over the percentage to see the delta it's being compared against. Below ...
Macro actions
... Add tags action to automatically apply specific tags to tickets where the macro has been used, or one with a Set priority action to change the priority on tickets that receive a particular reply. Requirements Available on all Helpdesk plans Only Admins and Leads can create macros Add an ...
Stay AI (Retextion)
... churn with the most comprehensive subscription app on Shopify. Stay AI is the ultimate solution for businesses looking to turn their subscription into a performance channel. Their AI-driven models learn from your shoppers' behavior, giving you the tools to optimize customer retention and increase customer lifetime ...
Recart
... more, and drive growth - its AI features also help delight customers and boost your revenue. Improve the efficiency of your Customer Service by channeling all your customer replies into one platform. Enabling the integration allows Recart to create SMS tickets inside Gorgias and lets support agents read and ...
Macro Variables 101
... the right. If the information isn't available, the variable will be replaced with a blank space. Types of variables Ticket variables Ticket channel {{ticket.channel}} Ticket subject {{ticket.subject}} Message body {{ticket.messages[0].body ...
Voice Agent Report
... This report can be filtered by agents (teams), integrations, and tags. The default timeframe is 7 days, but you can change it in the top right corner. Right now you can only filter dates from November 20th, 2023 onwards. Total calls: sum of ...
