249 Results for "chat"
Automatic Online/Offline Status
Offline mode is when live Chat conversations aren't available but your customers can still reach out via Chat through offline capture where they can expect a reply by email. If you're just getting started with Chat or don’t have around-the-clock ...
Install Campaign bundle
Installing Campaign bundle is mandatory so your Chat Campaigns can remain active and visible to your customers. This Campaign bundle was previously contained in the Chat installation package, but we decided to separate it to increase security. Steps 1. In Gorgias, go to Convert → your Chat integration - ...
Live and offline mode
Modes determine how customers interact with your Chat widget which is important as it sets the expectation for reply times from your team. Gorgias Chat has 2 modes: ModeBehaviorMost suitable for Live Customers can send live Chat messages to your team. When agents are available to answer Chat inquiries ...
Disable Segment
This suggestion isn't an official feature of our Chat widget, so our support for it is limited - we recommend that it be implemented by someone with a technical background. To disable Segment (a script used to gather analytics), use the following script: ...
Programmatically capture the Shopify cart
This suggestion isn't an official feature of our Chat widget, so our support for it is limited - we recommend that it be implemented by someone with a technical background. You may want to link a specific cart with the current Chat user - to do so ...
Programmatically capture an email
This suggestion isn't an official feature of our Chat widget, so our support for it is limited - we recommend that it be implemented by someone with a technical background. You may want to set up the shopper's email programmatically - to do so, ...
Programmatically send a message
... background. To send a message from the user via the Chat programmatically, you can use this method with a string parameter:If the Chat is still closed, the message will wait for the user to open it before sending. If the Chat always remains closed, the ...
Check whether the current time is in business hours
This suggestion isn't an official feature of our Chat widget, so our support for it is limited - we recommend that it be implemented by someone with a technical background. You can use the following method to determine whether the Chat business hours (as defined in ...
