249 Results for "chat"
Macro templates
... , tag the ticket, reassign the ticket, and enable the agent to edit the note of the last order in Shopify. Example: Chat These Macros are specifically formatted for Chat - no greeting, no sign-off/signature, and only short, impactful sentences ...
Email capture
... as only ~30% of customers will start a conversation if they have to provide an email address first. Steps 1. Go to Settings -> Channels -> Chat -> your Chat integration -> Preferences. 2. Toggle Enable email capture on. 3. Select Optional or Required.
Set ticket customer
We don't recommend setting customers when they're having a Chat conversation because it creates new tickets and the conversation is split - instead, you can merge the customer. 1. Ask the customer for their name, email address, phone number, or order number ...
Enable/disable channels
... Please also check Google Workspace for Routing and Compliance settings to ensure Gmail emails are not going into Zendesk after integrating a direct Gmail integration. Chat Go to Settings → Channels → Chat → Add Chat and check out our article on how to set up your Chat widget. Social Go to Settings ...
Introducing: Multiple store management in Gorgias
With Gorgias, you can manage all of your customer interactions — like emails, chats, and phone calls — from a single platform. If your brand has multiple ecommerce stores connected to Gorgias, you can view and manage each store’s setup from a single, centralized location ...
Set up a custom domain for Click Tracking
Once Gorgias Convert is enabled for the account, whenever we insert links or product cards into a Chat campaign or helpdesk conversation, Gorgias tracks three UTM parameters to track the effectiveness of each campaign - source, medium, and campaign. These are masked by shortlinks that start ...
Set up Convert
Check out our video and the steps below to set up Gorgias Convert on your account. 1. Navigate to Convert → your Chat integration -> Installation. 2. Once you're on the Installation page, choose the appropriate connection method: If your website is powered by Shopify, ...
Create a Gorgias helpdesk
Gorgias is a customer support platform for ecommerce brands, designed to help you manage customer interactions across multiple channels, including email, chat, social media, and phone & SMS. It brings your customer conversations into a single platform, connects with your ecommerce store, and ...
