Once Gorgias Convert is enabled for the account, whenever we insert links or product cards into a Chat campaign or helpdesk conversation, Gorgias tracks three UTM parameters to track the effectiveness of each campaign - source, medium, and campaign. These are masked by shortlinks that start ...
Check out our video and the steps below to set up Gorgias Convert on your account. 1. Navigate to Convert → your Chat integration -> Installation. 2. Once you're on the Installation page, choose the appropriate connection method: If your website is powered by Shopify, ...
... can be especially useful if you have specific teams dedicated to handling a specific group of tickets, like separate teams for handling Email and Chat. In our example, we'll be creating a team that handles Chat tickets, but the principle is the same regardless of ...
You can also check our Master Subscription Agreement (MSA) here. We strive to provide maximum customer support and currently provide it through Email and Chat 24/7 - you can reach out to our Support team using the Chat widget in the bottom right corner of your ...
This feature is only available for accounts with an Automate subscription. The Report order issue feature is part of Order Management and can be enabled in Chat, Help Center, and Contact Forms. It allows customers to submit order-related inquiries - when an issue is reported, ...
Gorgias (pronounced "gorgeous") is a customer support platform built for e-commerce companies. Connect all of your customer service channels: Email, Chat, Voice, Messenger, Facebook, Instagram, and SMS, and manage all of them from inside one Gorgias ...
When you want to get a clear overview of your ticket volume based on the different communication channels such as Facebook Messenger, Instagram Comments, Email, Chat, etc., this is the section you will want to dive into. You'll also have links to the ...
Overview of Gorgias Gorgias is the leading helpdesk solution for eCommerce brands. We enable thousands of merchants to manage all their customer service - Facebook & Instagram, emails, chat, Voice & SMS - in a unified platform integrated with Shopify, BigCommerce, and Magento. Developed with ...
