We don't recommend setting customers when they're having a Chat conversation because it creates new tickets and the conversation is split - instead, you can merge the customer. 1. Ask the customer for their name, email address, phone number, or order number ...
... Please also check Google Workspace for Routing and Compliance settings to ensure Gmail emails are not going into Zendesk after integrating a direct Gmail integration. Chat Go to Settings → Channels → Chat → Add Chat and check out our article on how to set up your Chat widget. Social Go to Settings ...
With Gorgias, you can manage all of your customer interactions — like emails, chats, and phone calls — from a single platform. If your brand has multiple ecommerce stores connected to Gorgias, you can view and manage each store’s setup from a single, centralized location ...
... settings Select Hide on mobile to only show the Ask anything on desktop devices Enter Placeholder text to choose what prompt shoppers see in the Chat widget’s input box The input field uses the language and colors as your chat widget. You can update these in your chat ...
Once Gorgias Convert is enabled for the account, whenever we insert links or product cards into a Chat campaign or helpdesk conversation, Gorgias tracks three UTM parameters to track the effectiveness of each campaign - source, medium, and campaign. These are masked by shortlinks that start ...
When you connect an ecommerce store to Gorgias, you can unify customer interactions across multiple channels — think email, chat, and social media — into a single helpdesk. If your brand has multiple stores, you can connect them all to your Gorgias helpdesk, and manage each store ...
Check out our video and the steps below to set up Gorgias Convert on your account. 1. Navigate to Convert → your Chat integration -> Installation. 2. Once you're on the Installation page, choose the appropriate connection method: If your website is powered by Shopify, ...
You can also check our Master Subscription Agreement (MSA) here. We strive to provide maximum customer support and currently provide it through Email and Chat 24/7 - you can reach out to our Support team using the Chat widget in the bottom right corner of your ...
