549 Results for "chat"
Set ticket customer
We don't recommend setting customers when they're having a Chat conversation because it creates new tickets and the conversation is split - instead, you can merge the customer. 1. Ask the customer for their name, email address, phone number, or order number ...
Enable/disable channels
... Please also check Google Workspace for Routing and Compliance settings to ensure Gmail emails are not going into Zendesk after integrating a direct Gmail integration. Chat Go to Settings → Channels → Chat → Add Chat and check out our article on how to set up your Chat widget. Social Go to Settings ...
Introducing: Multiple store management in Gorgias
With Gorgias, you can manage all of your customer interactions — like emails, chats, and phone calls — from a single platform. If your brand has multiple ecommerce stores connected to Gorgias, you can view and manage each store’s setup from a single, centralized location ...
Set up a custom domain for Click Tracking
Once Gorgias Convert is enabled for the account, whenever we insert links or product cards into a Chat campaign or helpdesk conversation, Gorgias tracks three UTM parameters to track the effectiveness of each campaign - source, medium, and campaign. These are masked by shortlinks that start ...
Manage multiple stores in Gorgias
When you connect an ecommerce store to Gorgias, you can unify customer interactions across multiple channels — think email, chat, and social media — into a single helpdesk. If your brand has multiple stores, you can connect them all to your Gorgias helpdesk, and manage each store ...
Set up Convert
Check out our video and the steps below to set up Gorgias Convert on your account. 1. Navigate to Convert → your Chat integration -> Installation. 2. Once you're on the Installation page, choose the appropriate connection method: If your website is powered by Shopify, ...
Channels
When you want to get a clear overview of your ticket volume based on the different communication channels such as Facebook Messenger, Instagram Comments, Email, Chat, etc., this is the section you will want to dive into. You'll also have links to the ...
Report order issue 101
Automations like Order Management are only available for accounts with an active AI Agent subscription. The Report order issue feature is part of Order Management and can be enabled in Chat, Help Center, and Contact Forms. It allows customers to submit order-related inquiries - when an ...
