... comments on posts, but not comments on comments left by other customers. Any reply sent from the helpdesk will be appended to the top comment. Comments from IGTV aren't supported. If a comment is deleted on Instagram directly, the same ticket in Gorgias won't ...
... unlike it, go to the post or comment, and reply to it. You can build Rules that'll automatically like specific Facebook comments (like all positive comments) or hide certain comments (like negative ones). If you hide a comment in Gorgias and log ...
... only pull in top-level comments for now. Thread replies are not fetched. That means that you can reply to a top-level comment, but you won't see further replies to that comment in Gorgias (comments to comments). If a comment is deleted ...
Macros are pre-made responses you can use to respond to your customers faster - they're especially useful if a large number of your shoppers tend to ask similar things or comment on similar topics. Macros can perform several actions on a ticket including: Insert the ...
... ticket will be opened. If a closed Chat-type ticket receives a response within 3 days, the closed ticket will reopen. 3. Every comment pulled from your social channels is considered a new ticket, but replies to that comment will populate under the same one. What happens ...
When you want to get a clear overview of your ticket volume based on the different communication channels such as Facebook Messenger, Instagram Comments, Email, Chat, etc., this is the section you will want to dive into. You'll also have links to the ...
Migrating from Zendesk You can go through the entire migration process by following these steps: 1. Complete the Zendesk import 2. Enable channels 3. Pause the Zendesk sync 4. Disable channels The import rate can vary per account, depending on the number of comments/messages in tickets ...
Before troubleshooting further, please refer to this article to make sure that you've arranged the necessary access already and that this didn't cause the issue. Here you'll find solutions for the most common issues reported for the Facebook integration. Facebook comments and/ ...
