Since Instagram is highly used, we made sure that you can assist your customers when they are communicating with you through comments.How it worksThe Instagram channel lets you connect your Instagram account to your Gorgias dashboard and makes it pos
Once you integrate your Facebook business page with Gorgias, you will be able to manage and reply to your customers' FB comments from inside your Gorgias dashboard. To integrate Facebook with Gorgias please refer to this guide here.How it worksIf you
Instagram advertising is a method of posting sponsored content on the Instagram platform to reach a larger and more targeted audience. This is often utilized to grow brand exposure, website traffic, generate new leads, etc. We do recognize this and w
Klaus is a conversation review and QA platform for support teams.Integration features:Easily filter your Gorgias tickets to find the conversations you wish to reviewRate and comment on conversationsTrack quality metrics and collaborate with your team
Macros are pre-made responses you can use to respond to your customers faster. They are especially useful if a large number of your customers tend to ask similar things or comment on similar topics.How it worksMacros can perform a number of actions o
Every customer interaction is important, therefore every interaction is resulting in a new ticket on your Gorgias Helpdesk.If a customer writes an email, or contact you via chat, or comments on one of your Facebook posts - all those actions will crea
Enter now. To celebrate our members, we’re giving away 1 x $50 gift card. To enter, simply post or comment in the community before the end of May 2023. See full terms and conditions below. Enter now. Terms and conditions. Competition runs from 12:00
Here you will see the customer information, agent, rating, and if the customer left a comment that will be shown as a clickable link to the ticket under the "comment" column. Satisfaction survey statistics allow you to measure how good is the support
