48 Results for "comment"
Instagram Comments
... comments on posts, but not comments on comments left by other customers. Any reply sent from the helpdesk will be appended to the top comment. Comments from IGTV aren't supported. If a comment is deleted on Instagram directly, the same ticket in Gorgias won't ...
Facebook comments, recommendations and ad comments
... unlike it, go to the post or comment, and reply to it. You can build Rules that'll automatically like specific Facebook comments (like all positive comments) or hide certain comments (like negative ones). If you hide a comment in Gorgias and log ...
Instagram Ad Comments
... only pull in top-level comments for now. Thread replies are not fetched. That means that you can reply to a top-level comment, but you won't see further replies to that comment in Gorgias (comments to comments). If a comment is deleted ...
Handle tickets in Gorgias
Every customer conversation in Gorgias lives in a ticket. When a customer reaches out with a support inquiry, Gorgias creates a ticket and routes it to your team, regardless of which channel the request originated from. This guide walks through the full workflow for handling a ticket: ...
Measure support performance: Channels
The Channels report shows your support performance broken down by communication channel. Use it to compare ticket volume, response times, and satisfaction scores across every channel your team uses, so you can identify where demand is highest and where to allocate your staffing and resources. Requirements Available ...
Macros: Create and manage macros
Macros enable your agents to respond to customers and take actions on tickets in a single click. You can create macros that populate custom, standardized responses into the message composer, and take actions on tickets when applied. If you connected a Shopify store to Gorgias, macros can ...
Add internal notes to tickets
You can leave an internal note on a ticket when you’d like to add a comment to the message thread that isn’t visible to the customer. You might leave an internal note to track the steps you’ve taken on a customer’s issue ...
Zendesk migration 101
Migrating from Zendesk You can go through the entire migration process by following these steps: 1. Complete the Zendesk import 2. Enable channels 3. Pause the Zendesk sync 4. Disable channels The import rate can vary per account, depending on the number of comments/messages in tickets ...
