48 Results for "comment"
Troubleshooting Facebook and Instagram
... was handled already and don't want it clogging your Views. Can't access Facebook comments through Gorgias If the option go to comment in Gorgias is directing to the whole post rather than a specific comment and if this is the case for all Facebook comment tickets ...
Default Tags
... shipped auto-close auto-reply cancel order cancel/refund change order damaged discount request edit-address full-refund instructions Negative Comment not-received not-shipped ORDER-CHANGE/CANCEL order damaged ORDER-STATUS order wrong partial-refund policy received REFUND ...
Report on satisfaction survey CSAT results
... > Support Performance -> Satisfaction, you'll see the customer information, agent, rating, and whether the customer left a comment that'll be shown as a clickable link to the ticket under the Comment column. In the top right filters, you can ...
Auto-close Rule best practices
... useful for stuff like, for example, giveaways - they generate a lot of noise and engagement and tend to clutter your Views with comments that don't require your attention. Rule setup This rule will look for the tickets generated by your Instagram page, but only ...
Fini AI
... customer questions in real-time, 24*7 in 50 + languages. Our AI additionally also gives you the option to generate internal comments for agents and categorize tickets instantly. Steps From your Gorgias account head to Settings → App Store → All Apps Find Fini AI on the list ...
Amplify.ai
... ask for customer support - Amplify.ai will gather user details such as email and file the ticket in Gorgias. If a customer leaves a comment on Instagram or Facebook post (some intents are specific to getting help around shipping, product issues etc.), it moves those ...
Aircall
... reason. agent notes. Note! When a call was not answered, the comments for Call answered and Call ended are merged:The ticket comments will also include any voicemails and/or call recordings (available in Aircall): Call commented: An agent can add notes ...
Shopper Approved Reviews
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Shopper Approved Reviews is used to track reviews, traffic, and conversion: View your customer’s ratings and reviews ...
