... shipped auto-close auto-reply cancel order cancel/refund change order damaged discount request edit-address full-refund instructions Negative Comment not-received not-shipped ORDER-CHANGE/CANCEL order damaged ORDER-STATUS order wrong partial-refund policy received REFUND ...
... > Support Performance -> Satisfaction, you'll see the customer information, agent, rating, and whether the customer left a comment that'll be shown as a clickable link to the ticket under the Comment column. In the top right filters, you can ...
... , you can only reply to top comments on posts, but not comments on comments left by other customers. If you auto-hide comments on Facebook (based on keywords), that comment is pulled into the helpdesk without any notification or warning that the comment is ...
... a new Instagram comment will be created on that media, and after that the conversation will carry on by replying to the newly created comment. Comment: Top-level comment mention Every time someone mentions the page in a top-level comment on a media that' ...
... useful for stuff like, for example, giveaways - they generate a lot of noise and engagement and tend to clutter your Views with comments that don't require your attention. Rule setup This rule will look for the tickets generated by your Instagram page, but only ...
... customer questions in real-time, 24*7 in 50 + languages. Our AI additionally also gives you the option to generate internal comments for agents and categorize tickets instantly. Steps From your Gorgias account head to Settings → App Store → All Apps Find Fini AI on the list ...
... ask for customer support - Amplify.ai will gather user details such as email and file the ticket in Gorgias. If a customer leaves a comment on Instagram or Facebook post (some intents are specific to getting help around shipping, product issues etc.), it moves those ...
Aircall is a platform that allows you to receive and place phone calls - you can connect it to Gorgias to sync phone calls as tickets and see them in the customer timeline. View your customer data in Aircall Dialer thanks to Insights cards. The displayed information includes the customer ...
