... the following parameters: 5. Add any messages and quick replies to let them know their ticket has been created and let them continue the conversation with Ada in the meantime. Limitations The Gorgias AI Agent will not work with ADA email tickets because it doesn’t respond to ...
... Under Chat Settings, select one or more Chats to connect to AI Agent Set up handover instructions to customize how AI Agent escalates Chat conversations to your human agents Select Save Changes to finish Monitor your AI Agent ticket View When you start to use AI Agent, a ...
... businesses are competing for your customers’ attention, such as weekends or seasonal peaks. Mind the frequency of messages - Monitor how many marketing conversations a customer receives per day and week to avoid overloading the customer. Allow cool downs - Give customers who have stopped engaging with your ...
... chart to open an expanded view of the tickets labeled with a specific value Select any ticket in the expanded view to open the original conversation Select Download ticket data to download data about the tickets that AI Agent labeled with a specific intent or outcome in the ticket field ...
You can create custom HTTP widgets to show information from your custom HTTP integrations in the sidebar, under your customers' profiles. With custom action buttons and links, you can update data in another tool directly from inside Gorgias or navigate to a specific webpage from the widget ...
These are examples of commonly used Macros formatted for both Email and Chat - join the Gorgias Macros Masterclass hosted by our Education team to see them in use. Register Email These are the most commonly used Macros including use cases, functions, and a screenshot showing example names ...
An Action is a series of tasks that AI Agent performs on your behalf in multiple connected apps. Typically, requests from shoppers require your agents to make changes in one or more separate tools, like Shopify, a 3rd-party logistics platform, or your subscription portal ...
Migrating from Zendesk You can go through the entire migration process by following these steps: 1. Complete the Zendesk import 2. Enable channels 3. Pause the Zendesk sync 4. Disable channels The import rate can vary per account, depending on the number of comments/messages in tickets ...
