184 Results for "convert"
Legacy pricing for Helpdesk and AI Agent subscribers
... an automatic reply from a Rule. You are charged only a ticket fee if AI Agent responds to a ticket, but hands over the conversation to a human agent. You are charged only an automation fee if AI Agent or another feature like Flows, Order Management or Article ...
CraftCX
... Many helpdesk AI Agents (Gorgias included) will put the support conversation into a "closed" state the moment they respond. On a conversation being closed, part of the check we perform is "has this conversation been closed for at least 10 minutes?" → Conversations ...
Use Live Statistics to monitor ticket volume, agent status and call activity
... number of tickets per channel To focus on an agent’s work, select a ticket number under Open Tickets to see their current conversations with customers. Monitor live call activity (Gorgias Voice) Requires Gorgias Voice add-on When you subscribe to the Gorgias Voice add ...
Instagram Direct Messages FAQs
... 3 days. We do historical syncs though, the first time the customer reaches out via DMs into Gorgias, and sync all their past conversations that happened on the Instagram app into the first ticket. DMs from one person go under the same thread. After setting a customer on ...
Attentive SMS Marketing
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Attentive is a personalized mobile messaging platform for e-commerce and retail brands that can quickly become a top 3 revenue ...
Translate tickets in Gorgias (Beta)
If your customers communicate with your brand in multiple languages, Gorgias can automatically translate inbound and outbound ticket replies into your preferred language. You can specify other languages you understand to prevent tickets in these languages from being translated. Requirements Available on all helpdesk plans All users can set ...
Klaviyo SMS
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Klaviyo is a marketing platform that uses SMS and email for marketing campaigns based on customer interactions your business generates. The integration ...
Klaviyo 101
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Klaviyo is a marketing platform for creating, managing, and measuring every customer interaction your business generates. The integration with Gorgias ...
