... confirmation message when shoppers leave their email address and you have one of the 2 static auto-responders selected. If you've selected Required, then keys four and five are always used to ask for the email before the shopper can go any further in the conversation.
... 3 days ago), a new closed Messenger ticket will be created. If a recent Messenger conversation with the customer is found (the conversation must have been active less than 3 days ago), the response will be added as a new message to the conversation. 6 ...
... want calls to be forwarded to. Send call to SMS You'll be prompted to select SMS integration that will be used for text conversation. SMS can be sent only from native Gorgias integration. You will also need to either upload a recording or enter text-to- ...
... of replying to a ticket in Gorgias, you can also forward the entire thread to someone else. This allows you to pass over the conversation and potentially loop in colleagues not using Gorgias. If you forward a message, have a conversation with the person you forwarded it to ...
... Email Settings, click Advanced delivery settings. Click the toggle next to Tag tickets with Gmail categories to ON. Click Save Changes. Group emails into conversations You can group emails into a single conversation if they have the same recipient, sender, or subject line. From your helpdesk, ...
When handling tickets in Gorgias, you can either allow support agents to manually select and assign tickets to themselves, or enable auto-assignment so that incoming tickets that meet specific conditions are automatically assigned. To set up auto-assignment, you’ll need to create ...
To use automation features like Order Management, you must have an active AI Agent subscription. Order Management is only supported on Shopify stores (it is not compatible with BigCommerce or Magento 2). Order Management allows your customers to check their order status, tracking number, and ...
To set up Email as a channel in Gorgias, you can connect your Outlook or Microsoft 365 account to your Gorgias inbox. When you connect Outlook to Gorgias, all new messages received at your support email address will appear as tickets in your helpdesk. To complete the setup ...
