... message will go to the same ticket as the messages from other recipients. If you reply to a message from that ticket, the entire conversation thread will be visible. If we respond to our customer emails directly from our mailbox, will those Gorgias tickets refresh and update as ...
... SMS tickets from Gorgias? Shoppers must first text your Postscript number to start an SMS ticket - you can't start an SMS conversation with a shopper from your helpdesk. Can auto-reply Rules be applied to Postscript tickets? No, however, Rules with other ...
... to the customer now. What's the three-day rule? If a customer contacts you three or more days after your previous conversation, a new ticket will be created. If it's an everyday or two-day conversation, it will all be in ...
You can create conditions so that certain Ticket Fields only appear when they are relevant to a ticket, under specific circumstances. Admins in Gorgias can define those circumstances by creating conditions (if-then statements or rules) that determine when a field should be shown to agents ...
This article covers the basics of how to set up AI Agent and start automating repetitive support and sales inquiries. Using a plug-and-play setup, you can onboard AI Agent with knowledge about your store, products and policies. You can customize its behavior to reflect ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Ada AI chatbot can be used by non-technical CX teams and can power personalized interactions for every customer using Ada ...
WhatsApp is implementing strict quality monitoring of WhatsApp templates - the quality score now includes read rates as the key factor, in addition to traditional metrics like blocks and reports. This process aims to improve engagement, and ultimately better return-on-investment for businesses. The evaluation ...
You can measure AI Agent’s support performance using Gorgias’ detailed reports. By looking at the AI Agent report in your Statistics, you can review how the AI scores in terms of First Response Time (FRT), CSAT, one-touch tickets and other ...
