... Message Sender Email This Rule triggers when the value matches the email the message has been sent from. It won't look at the email address that we have in the customer’s profile. It works for Chat tickets if the customer provides their email address, no ...
... t enabled/published. Alternatively, you may just need to refresh the page. Can I see the results from Article Recommendation in Chat and Emails? You can see the stats for Article Recommendation in our Automate report. Can I see how many tickets were created from the Help ...
... may be incorrect at times - the goal of Yuma is to assist the agents, not replace them. Channel limitations Ticket Assistant only supports email, chat, Instagram DM, Facebook Messenger, and Help Center requests. If you need more channels, go to the Community Slack ...
