329 Results for "email"
Awtomic Subscriptions
... Gorgias, in addition to the widget, you'll need to enable the Optional Settings field and add a Gorgias user's email address: You then need to create a subscription plan that your customers can purchase: Once a customer makes a purchase and creates ...
Preview AI Agent responses with test conversations
... audience You can customize your test conversation to preview how AI Agent responds in specific scenarios, like whether the conversation happens on chat or email, with a new customer or with someone who has an existing customer profile and order history. From the main menu, go to ...
Certainly
... You can set up a Rule like the one below: Enabling the Rule above will result in the following behavior: Integrate with Gorgias Email Support Once complete, this integration will allow your chatbot to create an email conversation on behalf of the visitor as a ticket in ...
Octocom
... a human (until they’re handed off they will remain in the Octocom app only): In Octocom, both chat and email conversations can be found under the “Human” tab, as closed conversations: While email conversations can be found under the “ ...
Reveni
... sidebar, and you can access the customer’s profile in Reveni via the widget link: Note that the widget only retrieves RMAs created in the last 75 days, and the customer needs to be present in the Reveni app, with a matching Gorgias email address.
Customize how AI Agent hands over Chats to live agents
... no agents available (even during business hours). If a handover occurs while Chat is offline, AI Agent asks the shopper for their email so your team can follow up later. Under Handover instructions, select When Chat is offline Enter a prompt to tell AI Agent what ...
Toll-free Verification
Gorgias's phone provider Twilio mandates that all US and Canada-bound messages sent by toll-free SMS numbers are allowed only if they've passed the Toll-Free verification process. This information is then used to help identify the end business sending messages and ...
Textline
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Textline is a business text messaging platform that empowers customer support teams by making it easy to send and respond to text ...
