... form to be offered to customers. 2. Click Add new step and select the Special step option. 3. Select Open contact form. 4. Add the email address that will receive your contact form replies. This email address must be one of the emails integrated into your Gorgias account or contact ...
... {ticket.id}}" } ] } 9. Click Add Integration. Once you set up a channel in Slack and generate a forwarding email for that Slack channel, you can start bringing emails into Slack from any app, contact form, etc. 10. Create a Rule ...
... ll be tagged with shipped-ai-escalated and remain open until the live agent updates the status. If a conversation is escalated via email, the conversation will be tagged with shipped-ai-escalated and shipped-ai-resolved, as an email ticket will ...
... created_at {{ event.order_created_at }} 2020-10-30 11:36:23 customer_email {{ event.customer_email }} [email protected] customer_phone {{ event.customer_phone }} + ...
... order is damaged or considered lost in transit, AI Agent offers to reship the order AI Agent duplicates the previous order and sends an email confirmation to the shopper with the details of their order The shopper is not charged any additional amounts What you’ll need to ...
... Purchase. Konnektive Update Purchase Macro: Allows your agents to update a CRM Purchase. The Konnektive Integration pulls orders from the CRM based on the email address used in the ticket. If the customer exists, the widget on the right will populate with the customer’s order data ...
... }}{{ticket.id}}10GC", "note": "Created by Gorgias for customer {{ticket.customer.email}}", "initial_value": 10, "template_suffix": "gift_cards.birthday.liquid ...
... ", "tags": "{{ticket.tags}}" }, "userId": "{{ticket.customer.email}}", "event": "Ticket created" } Every time a ticket is created, data about the ticket ...
