295 Results for "email"
Set up and use AI Agent on Chat
... and concise. To respond to shoppers with personal details, like order history or addresses, AI Agent will ask shoppers to sign in via email or SMS so that it can securely answer their inquiry. Learn more about shopper authentication. How AI Agent hands over Chats to live agents ...
Gorgias Chat FAQs
... size of the Chat? No, as of now, it is not possible to adjust the Chat size. Why isn't our email prompt picking up the customer's email address inside the ticket? If you're testing your Chat integration, please note ...
Community
... provided with our records, to confirm the email address entered is associated with a paying account. If approved, you'll receive an email inviting you to join by clicking a link that's specific to you. If not approved, you'll receive an email ...
Reviews.io
... instantly. You'll also be able to use the action button Ask To Revise to send a revised review link to a customer via email. Alternatively, to enable automatically sending a revise review link upon closing a ticket, you can enable it on the Gorgias integration page ...
Macros: Create and manage macros
... restored at any time. Deleted macros are permanently removed and cannot be recovered — consider exporting macros before deleting them. FAQs If I have multiple support email addresses integrated and I have the Apply Macro Action set in my Rules, which email address will be used in the From field ...
Customize how AI Agent hands over to your team
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias When AI Agent can't resolve a customer's inquiry, it hands the conversation over to your team. Handovers are a ...
Exclude tickets from receiving the Satisfaction survey (CSAT)
When a ticket in your helpdesk closes, Gorgias can automatically send a satisfaction survey to the customer to collect details on their experience with your support team. You can create a macro or a rule with the Exclude ticket from CSAT action to prevent the survey from going out ...
Set up custom SSO for Gorgias
Configure Gorgias as an OpenID Connect (OIDC) app in the Identity Provider (IdP) of your choice to allow users to sign into Gorgias using Single Sign-On (SSO). Note: Currently, we only support IdPs that implement the OpenID Connect Discovery Protocol ...
