... You can set up a Rule like the one below: Enabling the Rule above will result in the following behavior: Integrate with Gorgias Email Support Once complete, this integration will allow your chatbot to create an email conversation on behalf of the visitor as a ticket in ...
... a human (until they’re handed off they will remain in the Octocom app only): In Octocom, both chat and email conversations can be found under the “Human” tab, as closed conversations: While email conversations can be found under the “ ...
... in the message body IS condition in the Rule. We don't recommend setting up Quick Replies that respond with tracking information to your customers because you'd expose the shipping address of the customer to anyone who has their email address. Examples FAQ Sizing info Shipping info
... email. 5. Choose your Source platform from the “Migrate from” dropdown. Enter the required credentials such as URL, API Token, or email address. 6. Once your source platform is connected, select Gorgias as your target platform. Enter your Gorgias subdomain and click Continue. 7. Log ...
... Business address Your physical address (like 1234 Main Street, San Francisco, 94105 CA). Contact person The first and last name, email address, and phone number of the contact on your end. The email address will be included in communication with our service provider so ...
... }}", "customer_custom_id": "{{ticket.customer.id}}", "employee_email": "{{ticket.assignee_user.email}}", "customer_name": "{{ticket ...
The tickets sidebar to the left shows your Views and Sections: Views are filtered groups of common ticket types that allow you to streamline workflows. Sections are collapsable groups of Views, usually grouped by the team, brand, or channel. You can choose to display our default ...
Gorgias Convert helps you target and influence your customers' purchase decisions. By using the options that Convert provides you, you can lift your conversion rate by 15% and increase your sales up to 49% on your targeted products. The pricing is based on clicks. Every time ...
