... email addresses you wish to always include or always exclude. We currently have the following autoresponders: Auto-close spam emails Send tracking information email Automate return request emails Article Recommendation via email Autoresponders Article recommendations (Email, Chat) Email Suggest articles in emails based on questions ...
... with Gorgias Chat is complete. 6. If you'd like, add Capture Message blocks to capture chatter information like the customer's email address. The email variable name in the Ada Dashboard must match the email variable name in the embed script (case sensitive) - ...
... on deleted tickets. What if I have multiple brands using different Email integrations? The satisfaction survey is sent using the last message’s email channel (if the ticket channel is Email) or the associated email address for Chat tickets. Are surveys sent for social media tickets ...
... size of the Chat? No, as of now, it is not possible to adjust the Chat size. Why isn't our email prompt picking up the customer's email address inside the ticket? If you're testing your Chat integration, please note ...
... The ticket will also contain tags for RFM Group and NPS Score.The ticket’s body includes details about the Customer id, Customer email, Order id, NPS type, NPS Score, Responded at, RFM Group, Billing Address, Shipping Address, Billing Phone ...
A Harvard Business Review study revealed that businesses with strong pre-sales support have win rates of 40-50% new customers and 80-90% return customers. Another study revealed that almost 80% of companies witnessed increased customer loyalty, sales, and revenue after ...
AI Agent will be launched in July 2024. All Automate subscribers can apply for Beta by going to Automate → your store → AI Agent. Please make sure you meet requirements listed below and learn more about pricing before applying. The same as onboarding a new agent, AI Agent needs to ...
Audit logs show chronological records of events on the account - who did what and when. You can find them under Settings -> Users & Teams -> Audit logs and filter them by team member, event, or time period (the longest being a week) ...
