296 Results for "email"
Convert Campaign troubleshooting guide
... showcasing social proofs. However, even then, you can enhance them and enable performance uplift. For restock announcements, encourage customers to leave their email in the chat to receive alerts when the product is available again. In advisory campaigns, you can direct customers to relevant FAQ pages ...
Create Guidance to give AI Agent custom instructions
... eligible for a return Send the shopper a link to the return portal Tell the shopper they’ll get a prepaid return label via email once they fill out the required information in the return portal Testing and troubleshooting Guidance You can use AI Agent’s test feature ...
Navigate AI Agent from setup to going live
... Deploy AI Agent You can turn on AI Agent to go live across your email and chat channels (more channels soon to come). Email Go to AI Agent > Deploy > Email to turn on AI Agent for email. AI Agent answers inbound messages with information from your ...
Create and manage customer fields
Customer fields are unique properties that let your agents capture additional information about shoppers on their customer profile in Gorgias. Unlike ticket fields or tags, customer fields stay with your customer from ticket-to-ticket, so your agents have full context about the person they’ ...
Instagram Direct Messages FAQs
I still can't turn on Instagram Direct Messages. What should I do? There's a number of reasons why you don't have access to Instagram Direct Messages, despite meeting the follower count requirements. The error message falsely states that the account doesn' ...
Custom HTTP Widgets
You can create custom HTTP widgets to show information from your custom HTTP integrations in the sidebar, under your customers' profiles. With custom action buttons and links, you can update data in another tool directly from inside Gorgias or navigate to a specific webpage from the widget ...
RingCentral
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. You can use Zapier to create tickets in Gorgias when a customer calls you on RingCentral. We recommend setting up 3 Zaps ...
Statistics 101
Use the Statistics section to check on your team's productivity and efficiency, hone in on some inefficiencies, get a holistic view of what issues your support team is facing, and assess trends. By default, the date period will automatically be set to the last ...
