... won’t send a response: Reason Description Change in ticket status Provider marked as spam The message was marked as spam by your email provider Closes ticket Message is empty The message received was empty and contained no text Closes ticket Too many messages AI Agent receives a ...
... , no matter if you've seen them or not. The only channel left to respond in writing, in that case, is email or SMS (providing that you have the customer's contact information and that you're replying via Gorgias). Can I ...
... for a customer Shopify Create discount codes Create a gift card (Shopify Plus only) Magento and BigCommerce Cancel an order Create a refund Email marketing and CRM integrations Update a customer field Add shopper to an email list / segment / etc. Remove shopper from an email list
Use the Statistics section to check on your team's productivity and efficiency, hone in on some inefficiencies, get a holistic view of what issues your support team is facing, and assess trends. By default, the date period will automatically be set to the last ...
Message Body This is the part of the Rule that will be looking for a specific message within the ticket. The Message Body condition can't read HTML content. Contains all of searches for multiple words within a ticket - if we input the word "test" and ...
You can use Convert campaigns to engage with shoppers who visit your Shopify store in real time, and create an experience that closely resembles in-store interactions. Campaigns are proactive messages that appear in the Gorgias chat widget whenever a shopper visits your store and meets certain conditions ...
This report enables you to optimize content, explore popular queries and search trends, amplify shoppers' experience, and make informed, data-driven decisions. Navigate to Statistics -> Support Performance -> Help Center and pick a time period. It'll be automatically set ...
AI Agent uses the instructions you provide in Guidance to understand how it should respond to specific scenarios with shoppers. Since AI Agent considers Guidance before any other knowledge source or action, it plays a big role in shaping the experience of shoppers. Review this article to understand how ...
