... showcasing social proofs. However, even then, you can enhance them and enable performance uplift. For restock announcements, encourage customers to leave their email in the chat to receive alerts when the product is available again. In advisory campaigns, you can direct customers to relevant FAQ pages ...
... Deploy AI Agent You can turn on AI Agent to go live across your email and chat channels (more channels soon to come). Email Go to AI Agent > Settings > Channels to turn on AI Agent for email. AI Agent answers inbound messages with information from your ...
... won’t send a response: Reason Description Change in ticket status Provider marked as spam The message was marked as spam by your email provider Closes ticket Message is empty The message received was empty and contained no text Closes ticket Too many messages AI Agent receives a ...
I still can't turn on Instagram Direct Messages. What should I do? There's a number of reasons why you don't have access to Instagram Direct Messages, despite meeting the follower count requirements. The error message falsely states that the account doesn' ...
You can create custom HTTP widgets to show information from your custom HTTP integrations in the sidebar, under your customers' profiles. With custom action buttons and links, you can update data in another tool directly from inside Gorgias or navigate to a specific webpage from the widget ...
Use the Statistics section to check on your team's productivity and efficiency, hone in on some inefficiencies, get a holistic view of what issues your support team is facing, and assess trends. By default, the date period will automatically be set to the last ...
Message Body This is the part of the Rule that will be looking for a specific message within the ticket. The Message Body condition can't read HTML content. Contains all of searches for multiple words within a ticket - if we input the word "test" and ...
You can use Convert campaigns to engage with shoppers who visit your Shopify store in real time, and create an experience that closely resembles in-store interactions. Campaigns are proactive messages that appear in the Gorgias chat widget whenever a shopper visits your store and meets certain conditions ...
