297 Results for "email"
Convert Campaign troubleshooting guide
... showcasing social proofs. However, even then, you can enhance them and enable performance uplift. For restock announcements, encourage customers to leave their email in the chat to receive alerts when the product is available again. In advisory campaigns, you can direct customers to relevant FAQ pages ...
Create and manage customer fields
... fill out. If it’s a text field with placeholder text, click the placeholder text to replace it. Tip: You can jump directly to a customer’s profile using search. Search for a customer by email or name, then select their profile from the results.
Custom HTTP Widgets
... for a customer Shopify Create discount codes Create a gift card (Shopify Plus only) Magento and BigCommerce Cancel an order Create a refund Email marketing and CRM integrations Update a customer field Add shopper to an email list / segment / etc. Remove shopper from an email list
RingCentral
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. You can use Zapier to create tickets in Gorgias when a customer calls you on RingCentral. We recommend setting up 3 Zaps ...
Statistics 101
Use the Statistics section to check on your team's productivity and efficiency, hone in on some inefficiencies, get a holistic view of what issues your support team is facing, and assess trends. By default, the date period will automatically be set to the last ...
Measure support performance: SLA report
If you’ve set SLAs in Gorgias, the SLA report helps you track how consistently your team meets your service targets over time. It gives you a clear view of what’s working, where breaches happen, and which tickets or calls are driving results so ...
Continuously improve AI Agent with Opportunities (Beta)
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access opportunities) Can be used with Shopify stores connected to Gorgias Beta feature: Opportunities is currently in public beta, and is ...
Create a Convert Campaign
You can use Convert campaigns to engage with shoppers who visit your Shopify store in real time, and create an experience that closely resembles in-store interactions. Campaigns are proactive messages that appear in the Gorgias chat widget whenever a shopper visits your store and meets certain conditions ...
