292 Results for "email"
Statistics 101
... All statistics data for this user will be deleted, but their tickets will remain. Check out our dedicated article on this. When the new Email integration is set, how will Spam messages be counted? Imported spam emails are placed in the Spam ticket View and won' ...
Gaia explained
... and plan changes — go to Settings > Billing and usage to make changes to your subscription, or contact [email protected]. Getting support — email [email protected]. Frequently asked questions Is Gaia the same as AI Agent? No. AI Agent handles your customer conversations automatically. Gaia ...
Measure support performance: SLA report
... in Gorgias, or click Export in the top-right corner. Select either Export metadata only or Export with message content. We'll email you a download link for the export file once it's ready. FAQ Are tickets resolved by AI Agent counted in the SLA ...
Set up and go live with AI Agent
AI Agent handles inbound conversations from shoppers — answering questions, completing tasks in your connected apps, and handing over to your team for conversations that need a human touch. This article walks you through how to set it up and go live. You don't need everything perfectly ...
Continuously improve AI Agent with Opportunities (Beta)
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access opportunities) Can be used with Shopify stores connected to Gorgias Beta feature: Opportunities is currently in public beta, and is ...
Create a Convert Campaign
You can use Convert campaigns to engage with shoppers who visit your Shopify store in real time, and create an experience that closely resembles in-store interactions. Campaigns are proactive messages that appear in the Gorgias chat widget whenever a shopper visits your store and meets certain conditions ...
Sync and manage content from your store website and URLs
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias AI Agent is only as helpful as the information it has access to. That’s why you can sync content directly from trusted ...
Handle tickets in Gorgias: Voice
The Gorgias Voice add-on allows you to make calls and track conversations with your customers as tickets in your helpdesk. Admins can configure Voice integrations to route calls to specific teams of agents, and when a customer calls, it will ring in your helpdesk. You can ...
