299 Results for "email"
Create an Action to connect AI Agent to other apps
... to insert a new condition. You can create conditions based on: information from Shopify about the Customer (including customer ID, name, email, phone number, and tags) Information from Shopify about the customer’s order (including billing and shipping address, order ...
Analyze your Flows drop-off performance
... need more help”, but do not create a support ticket OR if Chat is offline, they leave the Flow without providing their email address to create a ticket Tickets The total number of shoppers who reach the endpoint in the Flow and created a ticket. The shopper ...
Convert Campaign troubleshooting guide
... showcasing social proofs. However, even then, you can enhance them and enable performance uplift. For restock announcements, encourage customers to leave their email in the chat to receive alerts when the product is available again. In advisory campaigns, you can direct customers to relevant FAQ pages ...
Create and manage customer fields
Customer fields are unique properties that let your agents capture additional information about shoppers on their customer profile in Gorgias. Unlike ticket fields or tags, customer fields stay with your customer from ticket-to-ticket, so your agents have full context about the person they’ ...
Instagram Direct Messages FAQs
I still can't turn on Instagram Direct Messages. What should I do? There's a number of reasons why you don't have access to Instagram Direct Messages, despite meeting the follower count requirements. The error message falsely states that the account doesn' ...
Custom HTTP Widgets
You can create custom HTTP widgets to show information from your custom HTTP integrations in the sidebar, under your customers' profiles. With custom action buttons and links, you can update data in another tool directly from inside Gorgias or navigate to a specific webpage from the widget ...
RingCentral
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. You can use Zapier to create tickets in Gorgias when a customer calls you on RingCentral. We recommend setting up 3 Zaps ...
Statistics 101
Use the Statistics section to check on your team's productivity and efficiency, hone in on some inefficiencies, get a holistic view of what issues your support team is facing, and assess trends. By default, the date period will automatically be set to the last ...
