295 Results for "email"
Custom HTTP Widgets
... for a customer Shopify Create discount codes Create a gift card (Shopify Plus only) Magento and BigCommerce Cancel an order Create a refund Email marketing and CRM integrations Update a customer field Add shopper to an email list / segment / etc. Remove shopper from an email list
RingCentral
... your calls in RingCentral. However, if you reply to a RingCentral ticket from your helpdesk (for example, you switch the ticket channel to send a follow-up email), you will be charged a ticket fee, and the ticket will count toward your usage.
Statistics 101
... All statistics data for this user will be deleted, but their tickets will remain. Check out our dedicated article on this. When the new Email integration is set, how will Spam messages be counted? Imported spam emails are placed in the Spam ticket View and won' ...
Enable AI Agent on Instagram and Facebook Messenger (Beta)
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Beta: AI Agent on Instagram and Facebook Messenger is currently in open beta. Some capabilities are still in development. Feature behavior and plan ...
Gaia explained
Who can use this feature? Owner, Admin and Lead roles All plans Beta feature: Gaia is in open beta, and may not be available yet to some Gorgias plans and subscribers. Some capabilities are still under development and may change during this time. New features and ...
Measure support performance: SLA report
If you’ve set SLAs in Gorgias, the SLA report helps you track how consistently your team meets your service targets over time. It gives you a clear view of what’s working, where breaches happen, and which tickets or calls are driving results so ...
Set up and go live with AI Agent
AI Agent handles inbound conversations from shoppers — answering questions, completing tasks in your connected apps, and handing over to your team for conversations that need a human touch. This article walks you through how to set it up and go live. You don't need everything perfectly ...
Continuously improve AI Agent with Opportunities (Beta)
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access opportunities) Can be used with Shopify stores connected to Gorgias Beta feature: Opportunities is currently in public beta, and is ...
