397 Results for "help"
Junip
... 's public review response. Reviews that meet a specified star rating criteria (like 2 stars and below) are sent to the Gorgias helpdesk as tickets a helpdesk user can respond to via email or through Junip's public review response system. Steps Connect the integration 1 ...
Gorgias Voice and SMS coverage regions
... , SMS, or WhatsApp message. Click the toggles next to each continent below to reveal which countries you can call or text from your helpdesk. Note: The countries listed here may differ from the countries your Gorgias phone number can be based out of. Learn more about phone ...
Create and manage customer fields
... customer fields stay with your customer from ticket-to-ticket, so your agents have full context about the person they’re helping right alongside the current ticket conversation. Requirements Available on all Helpdesk plans Only Admins can create and manage customer fields All roles can fill ...
Manage your profile and preferences
... , email address, and a profile picture, and you can also adjust your preferences to customize your experience in your team’s helpdesk. Edit your profile From your helpdesk, click the profile icon in the bottom-left corner. In the menu, select [Your ...
Add an email signature
... information, and your brand's website. In Gorgias, you can standardize the email signatures for each email integration. Requirements Available on all Helpdesk plans The account owner and admins can manage email signatures for each email integration Create an email signature Email signatures in Gorgias are set ...
Check whether the current time is in business hours
... for it is limited - we recommend that it be implemented by someone with a technical background. You can use the following method to determine whether the Chat business hours (as defined in the helpdesk) are displayed correctly - this variable is only trustworthy after Chat initialization:
Best practices: prepare Shopping Assistant for sales conversations
... sales assistant, AI Agent assists shoppers with personalized sales interactions, recommending products, answering questions, and guiding shoppers toward a purchase. To help you prepare AI Agent for sales conversations, this article outlines several best practices to optimize AI Agent and your Chat settings. With the ...
Facebook comments, recommendations and ad comments
Facebook comments Once you integrate your Facebook business page with Gorgias, you'll be able to manage and reply to your shopper's Facebook comments from inside your Gorgias dashboard. If you activate Facebook comments on the Facebook integration page, it'll create a ticket ...
