397 Results for "help"

Gorgias Voice call flow and IVR menu examples

We’ve compiled some examples of Interactive Voice Response (IVR) menus and call flows that you can use as inspiration to create your own. Follow the steps to replicate ours exactly, or add them into an existing call flow. Requirements Available on Helpdesk Plans with the ...

Automatically record calls on Gorgias Voice

You can enable call recording on your inbound and outbound calls so that recording begins automatically when the call connects. Agents can manually pause recordings during ongoing calls, and they can manually start recording if automatic recording isn’t enabled. Requirements Available on all Helpdesk plans with the ...

DigitalGenius

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. DigitalGenius is an AI and Automation platform built specifically for e-commerce and retail, and it helps brands improve customer ...

Create rules to take automatic actions on tickets

Rules let you automatically perform actions on tickets based on custom triggers and conditions. You can use them to tag incoming tickets, send auto-replies to common questions, assign tickets to the right team, close spam, and more. Requirements Available on all Helpdesk plans The ...

Customer Sentiments

Facial expression, tone of voice, or body language are all clues that improve oral communication but are lacking in online interactions. Yet, knowing how a customer feels could greatly improve the quality of your customer service. Gorgias can automatically detect some sentiments that can help you manage ...

AfterShip Returns Center

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. AfterShip Returns Center is a must-have returns management portal that ensures a happy post-purchase experience. It helps you ...

Cancel an account

Uninstalling the Gorgias app from Shopify doesn't automatically cancel your subscription - you need to submit a request through the Gorgias billing page. To cancel the account, navigate to Settings -> Account -> Billing & usage and click on the Manage button in your Helpdesk ...

Glew.io

This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Connect Glew and Gorgias to get actionable insights on your customer support and see how your customer communications impact your business. Glew ...