397 Results for "help"
Use Convert campaigns to recommend products to shoppers
... example, brands might use campaigns with a recommended product to point shoppers to discounted bundles, matching sets, or highlight small items that help shoppers reach your free shipping threshold. See our Convert Campaign Library to explore examples of campaigns from successful brands. Requirements You must have an ...
Add two-factor authentication (2FA) to your Gorgias account
... additional layer of security. Requirements All users who sign in with an email address and password can add 2FA to their account Available on all Helpdesk plans Note: If you sign into Gorgias with Single Sign-ON (SSO), 2FA should be configured on your SSO ...
Add your brand's content for AI Agent
... a new help center article If you’ve already connected a Gorgias help center to AI Agent, you can write and publish new help center articles from the Knowledge page. Articles created from the Knowledge page will be published in your help center, and available for AI ...
Review performance analytics for Support Agent
... and other key support metrics. You can also get insight into the types of tickets the AI has handled and review their outcomes. The report helps you track automated interactions over time. Requirements Any role in Gorgias (Observer → Admin) may view the AI Agent report Only Leads, ...
Use A/B split tests to create effective campaign messaging
... run an A/B test, you can monitor how different campaign messages affect key metrics like engagement and conversion rates. Regular testing can help you identify the most effective messaging strategy and continually fine-tune your campaigns to reach your goals — whether you want to increase your ...
Add internal notes to tickets
You can leave an internal note on a ticket when you’d like to add a comment to the message thread that isn’t visible to the customer. You might leave an internal note to track the steps you’ve taken on a customer’s issue ...
Other ticket management features
Click the three dots icon in the ticket header to find the following options: Merge ticket Mark as unread Show all events Print ticket Mark as spam Move to trash Merge ticket You can merge tickets about the same issue from the same customer to keep the conversation flow ...
Match Customer by Shopify Default Address Phone Number
Overview Customer matching with Shopify enhances customer identification by checking multiple locations within a Shopify customer’s profile, including the default shipping address, for a phone number match. If a matching phone number is found in the default shipping address for two customers, Gorgias will automatically ...
