397 Results for "help"
Use intents and sentiments to prioritize and route tickets
... When you install this rule, you’ll have the option to automatically create views to surface tickets tagged by this rule in your helpdesk. From your helpdesk, click the Settings icon in the bottom-left corner. In the menu, locate Ticket management, then select ...
Take action on tickets in bulk
... agents/other teams Apply Macros Add tags Mark tickets as read/unread Change ticket priority Export tickets Delete tickets Requirements Available on all Helpdesk plans Everyone (except Observers) can change the ticket status, assign tickets, apply macros, mark tickets read or change priority ...
Merge Gorgias tickets
... tickets must be from the same Facebook messenger integration) Facebook recommendations • Email tickets • Voice tickets (the customer on both tickets must match) Help Center Help Center tickets (the customer on both tickets must match) Instagram ad comment • Email tickets • Voice tickets (the customer on ...
ShipBob
... and affordable shipping they expect. With reliable fulfillment services, warehouses near your customers, and connected technology that powers their fulfillment network, they help improve transit times, shipping costs, and the delivery experience for your customers. Integration benefits Sync customer and order information associated with a ...
Macros: Create and manage macros
... Everyone can apply a macro to a ticket Shopify order actions are only available when you connect a Shopify store Create macros from scratch To help you get started, Gorgias provides every helpdesk with two default macros: Generic: How can I help? and Generic: Sign ...
Connect your Email to your store
... brands can take advantage of Gorgias' advanced features. When your Email integrations are correctly linked to your stores, our AI can generate appropriate Help Center articles that will help answer your customers' most frequent questions, based on real ticket data - this will ensure that articles ...
Aide AI Support Automation
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'} This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support ...
Conduit
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Conduit downloads metrics data from Gorgias, connects different data points from across the company and builds reports in spreadsheets. If you ...
