397 Results for "help"
Set the language AI Agent replies in
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias By default, AI Agent detects the language a customer writes in and replies in the same language. You can also configure AI Agent ...
Customize AI Agent's tone of voice
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Tone of voice is how AI Agent sounds when it talks to your customers: the words it chooses, how formal or casual ...
How Shopping Assistant recommends products
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias When a shopper starts a conversation, Shopping Assistant doesn' ...
Manage your product information for AI Agent
Who can use this feature? Owner, Admin and Lead roles All plans with the AI Agent Can be used with Shopify stores connected to Gorgias AI Agent uses information about your products to generate relevant, personalized answers and recommendations for shoppers, and to engage in conversations ...
How to test automation features without creating billable tickets
You can use a Test mode to check that your automations are working as intended without being billed for automated interactions. Test mode can be used to verify automations likes Flows, Order Management and Article Recommendations. Requirements To use automation features, you must have an active AI Agent ...
Control which products Shopping Assistant recommends
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias Shopping Assistant can recommend any product from your Shopify catalog. By ...
How to upgrade your AI Agent subscription
If you signed up for a Gorgias account prior to May 28, 2025 and you’ve subscribed to AI Agent, you have the option to upgrade your subscription to unlock additional AI Agent features, including Shopping Assistant skills and opportunities. If you signed up for Gorgias ...
Zendesk migration 101
Migrating from Zendesk You can go through the entire migration process by following these steps: 1. Complete the Zendesk import 2. Enable channels 3. Pause the Zendesk sync 4. Disable channels The import rate can vary per account, depending on the number of comments/messages in tickets ...
