397 Results for "help"
Compatibility of automation features with ecommerce store providers
This article explains which ecommerce stores (provided by platforms like Shopify, BigCommerce, Magento 2) are compatible with Gorgias’s automation features. AI Agent and other automation features, Flows and Order Management, are available with an active AI Agent subscription. Shopify stores are fully ...
Create Guidance to give AI Agent custom instructions
Guidance are custom instructions that you write for AI Agent in natural language—like how you’d explain something to a new teammate. You can use Guidance to tell AI Agent how to behave and respond to specific shopper requests or scenarios. For example, you might use Guidance ...
Customize your selling style and discount strategy
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias Shopping Assistant adapts its conversations based on twosettings you control: ...
View event logs for AI Agent Actions
AI Agent uses Actions to make changes in the apps that you use to run your store and resolve shoppers’ tickets. Admins and Team Leads can see an event log for each Action that AI Agent uses to respond to shoppers’ tickets. Each log provides a record of ...
Support Actions: Connect AI Agent to ShipHero
ShipHero is a third-party logistics (3PL) provider that allows you to manage warehouse and shipping for your online store. Using Support Actions, you can connect AI Agent to ShipHero so that it can fully resolve requests from shoppers on your behalf. With access to ShipHero ...
Order statuses and possible shopper actions
This guide will cover all currently supported shipment statuses in our Order Management portal feature and actions accessible by shoppers depending on the presented status. Here's an example of where the shipment status will be visible on the portal interface: Shipment Statuses Gorgias integrates with various e ...
Manage Recharge subscription via Flows
You can create a Flow with HTTP request that will enable your customers to manage their Recharge subscriptions without involving your team. Steps 1. You can start the Flow with the Trigger button I'd like to manage my subscription: 2. For the second step select Customer login ...
Show LoyaltyLion points balance via Flows
You can create a Flow with HTTP request that will automatically show LoyaltyLion points to your customer upon their request. Steps 1. You can start the Flow with the Trigger button How many loyalty points do I have?: 2. For the second step select Customer login option - ...
