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AI Agent by My AskAI

... replies for your agents or reply directly with your customers. And works across Gorgias chat, Gorgias email tickets, and social media channels (Instagram and Meta DMs). By connecting Shopify with your AI agent you can improve performance by answering questions about a customer e.g. recent ...

SigmaMind AI

... Mandarin, Russian, Gujarati, Tamil. Supported 3rd-party integrations are Recharge, Skio, Loop Returns, Ship Station, Facebook/Instagram, and Google Drive. SigmaMind AI works within Gorgias and needs to be linked to your Shopify store. It has 2 modes: Autopilot ...

Toll-free Verification

... Coffee Shop). Corporate website The website of your business that your customers are engaging with. It can include social media links (Facebook, Instagram, X, etc.) if you don't have a traditional website (like http://johnscoffeeshop.com/) ...

Facebook comments, recommendations and ad comments

... t count as a billable ticket. Facebook recommendations 1. Go to Settings -> App Store -> My Apps -> Facebook Messenger & Instagram -> your Facebook Integration. 2. Check the Recommendations option. 3. Click Save Changes. After that, tickets will be created for every new ...

How you're billed for using Gorgias

When you subscribe to Gorgias’ helpdesk product, you are charged a fee based on the number of tickets that you use. This means that you pay for Gorgias based on your actual support usage, rather than the size of your team. When you subscribe to Gorgias’ ...

Rule Glossary: Message

Message Body This is the part of the Rule that will be looking for a specific message within the ticket. The Message Body condition can't read HTML content. Contains all of searches for multiple words within a ticket - if we input the word "test" and ...

Manage Views and Sections in Gorgias

Views and Sections are a powerful way to organize tickets and streamline your workflow in Gorgias. Whether you’re organizing a high volume of tickets in your helpdesk, or simply trying to stay on top of your own queue, creating Views and Sections can make a big ...

Create filters for Gorgias Views and Advanced Search

Using Views and Advanced Search in Gorgias starts with understanding how attributes, operators, and values work together to create a filter. By applying multiple filters, you can build Views that display relevant tickets, or search your helpdesk for tickets that match your conditions. Tip: Check ...