... tickets You can use Rules to identify, tag, and assign tickets based on the language used by the customer. Rule setup Facebook and Instagram comments We don't recommend setting up auto-reply Rules for social media comments because they can be registered as spammy and ...
... and check out our article on how to set up your Chat widget. Social Go to Settings → App Store → All apps → Facebook, Messenger & Instagram → Login with Facebook and take a look at our article on the integration. Disable Channels in Zendesk Email Open Settings → Channels → Email "support ...
... 't respond. The automated message from the Campaign makes this ticket billable right from the start. When an agent replies to a comment on Instagram or Facebook directly, their reply shows as coming from a Gorgias Bot in the ticket, but that ticket won't be ...
... field to choose from, it means we will be able to compute all values automatically. 5. Click on Merge Tickets, and confirm. Limitations Instagram tickets can't be merged yet. Tickets that have only internal notes, can't be merged. WhatsApp tickets can't ...
... Mandarin, Russian, Gujarati, Tamil. Supported 3rd-party integrations are Recharge, Skio, Loop Returns, Ship Station, Facebook/Instagram, and Google Drive. Sigma AI works within Gorgias and needs to be linked to your Shopify store. It has 2 modes: Autopilot ...
... Coffee Shop). Corporate website The website of your business that your customers are engaging with. It can include social media links (Facebook, Instagram, X, etc.) if you don't have a traditional website (like http://johnscoffeeshop.com/) ...
Facebook comments Once you integrate your Facebook business page with Gorgias, you'll be able to manage and reply to your shopper's Facebook comments from inside your Gorgias dashboard. If you activate Facebook comments on the Facebook integration page, it'll create a ticket ...
Message Body This is the part of the Rule that will be looking for a specific message within the ticket. The Message Body condition can't read HTML content. Contains all of searches for multiple words within a ticket - if we input the word "test" and ...
