... in a ticket New Message - when a new message arrives in any Chat-like channel (Gorgias Chat, Facebook Messenger, and Instagram DMs) You can enable the notifications you need by tapping on the gear icon next to your name - it'll open ...
... that are mention notifications. Example: Social comments Use case: Automatically close all social media comments that don't need attention. Example: Instagram Giveaway Use case: Automatically close tickets that are Instagram comments on giveaway/promo posts. Example: No-reply/Thanks Use ...
... This Rule will only trigger on email tickets that arrive outside business hours. We don't recommend setting this Rule up for Facebook/Instagram comments as they can be flagged as spam. Auto-replies with Shopify variables You can set up your Rules to automatically reply to ...
... s native language and the message will be automatically sent in the detected language. Supported channels are Voice, SMS, WhatsApp, Facebook, Instagram, Chat, and Email. The ticket needs to be assigned to an agent before responding so that the Lingpad default agent language is ...
... Tags. Social Media Views Views from this section show all open tickets that came in through your social media channels: Facebook comments, Messenger Instagram comments, and Instagram DMs. Language-specific Views Gorgias recognizes a set of languages that you can use as a filter to group ...
... tickets You can use Rules to identify, tag, and assign tickets based on the language used by the customer. Rule setup Facebook and Instagram comments We don't recommend setting up auto-reply Rules for social media comments because they can be registered as spammy and ...
... and check out our article on how to set up your Chat widget. Social Go to Settings → App Store → All apps → Facebook, Messenger & Instagram → Login with Facebook and take a look at our article on the integration. Disable Channels in Zendesk Email Open Settings → Channels → Email "support ...
... unless you adjust your auto-reply Rules by adding the ticket spam IS NOT true condition. When an agent replies to a comment on Instagram or Facebook directly, their reply shows as coming from a Gorgias Bot in the ticket, but that ticket won't be ...
