Gorgias logo
Gorgias logo

All articles

31 Results for "magento"

Article Recommendation in Email (deprecated)

... Autoresponder Rules You must have Lead, Admin or Owner permissions to manage Rules Automate return request emails is supported on Shopify, BigCommerce and Magento stores Steps You can use the Article Recommendation rule to help your shoppers who contact you over email find answers to their questions with ...

Install Campaign bundle

... Shopify, choose Quick installation for Shopify If you're using a Shopify headless store, or some other e-commerce platform (Magento, BigCommerce, WooCommerce, etc) choose Manual install. 3. Click Install. If you selected Quick installation in the previous step, the ...

Send tracking information email (deprecated)

... , Admin or Owner permissions to manage Rules The send tracking information is only supported on Shopify stores. It is not compatible with BigCommerce and Magento. Steps One of the most common questions your customers will have is "Where is my order?" (WISMO-type questions ...

Help Center 101

... After you set up your Help Center, don't forget to log into your website builder (e.g. Shopify, BigCommerce, Magento) and link the Gorgias Help Center with your website so it's visible to your customers. Publish your Help Center Note: ...

Autoresponder Rules 101 (deprecated)

... to use Autoresponder Rules You must have Lead, Admin or Owner permissions to manage Rules Autoresponder Rules are available for Shopify, BigCommerce and Magento stores (with the exception of Send tracking information Rule, which is only supported on Shopify) Enabling Autoresponder Rules To access the ...

Set up and use AI Agent on Chat

... to set up AI Agent You must have a Shopify store connected to Gorgias AI Agent is not supported on stores that use BigCommerce, Magento or WooCommerce Before you begin In order to use AI Agent to answer shoppers’ questions in Chat you must first: Install Chat ...

AI Agent explained

... Requirements You must have an AI Agent subscription You must have a Shopify store connected to Gorgias AI Agent is not supported on BigCommerce, Magento or WooCommerce stores AI Agent capabilities Analyze Review and monitor AI Agent’s performance, give feedback and identify opportunities to improve its ...

Automate return request emails (deprecated)

Deprecated: Autoresponder Rules are no longer available for any new Gorgias accounts created after September 2024. If you created your Gorgias account before September 2024, you can use Autoresponder Rules until January 30, 2026. After this date, the feature will stop working. Brands with Shopify stores ...